Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlan Lantier

Scott,LA

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably with Kevin Landry and UPS. Excelled in administrative support and customer service, leveraging skills in time management and positive attitude. Achieved significant improvements in office organization and delivery accuracy, demonstrating a commitment to excellence and teamwork.

Overview

10
10
years of professional experience

Work History

Office Assistant

Kevin Landry
08.2020 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Home Tutor

Kevin Landry
08.2016 - Current
  • Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Communicated with parents and teachers on students' progress.

Delivery Driver

UPS
10.2021 - 01.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Customer Service Representative

Special FX
03.2014 - 06.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts - Business Administration And Management

South Louisiana Community College
Lafayette, LA
05.2025

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • Verbal Communication
  • Administrative Support
  • Dedicated Team Player
  • Resourceful
  • Organizing and Categorizing
  • File Organization
  • Office Administration
  • Prioritizing Work

Timeline

Delivery Driver

UPS
10.2021 - 01.2024

Office Assistant

Kevin Landry
08.2020 - Current

Home Tutor

Kevin Landry
08.2016 - Current

Customer Service Representative

Special FX
03.2014 - 06.2017

Associate of Arts - Business Administration And Management

South Louisiana Community College

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Caitlan Lantier