Caitlen Barker
Canton
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Prestige Medical Group
Jasper
02.2025 - Current
- Managed customer inquiries through multiple communication channels, ensuring timely and accurate response to all queries.
- Documented customer interactions and transactions to maintain updated records for future reference and follow-up.
- Collaborated with team members to identify and implement process improvements that enhanced overall service delivery.
- Processed customer orders and changes accurately, ensuring compliance with company standards and minimizing errors.
Administrative Assistant
Reinhardt University
Waleska
05.2023 - 12.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Run the work study program at the university for students who work on campus jobs.
- Provided cross-coverage support for other administrative personnel.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Opened, read, route, and distributed incoming mail and other materials and answer routine letters.
- Conducted research projects related to specific topics assigned by the management team.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
Leader
Guthries
Canton
07.2019 - 04.2023
- Developed emergency management plans for recovery decision-making and communications.
- Assisted with the training of new personnel within the department.
- Received product deliveries and moved materials to designated workplace locations.
- Organized workflow tasks to prevent downtime and production gaps.
- Monitored tapes or digital recordings to identify source of losses.
- Led cross-functional teams to implement process improvements that enhanced operational efficiency.
Barista
Starbucks
Canton
07.2019 - 08.2020
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Checked temperatures of freezers and refrigerators to verify proper functioning.
- Presented and explained drink menu, answering questions to educate customers.
- Provided exceptional customer service by anticipating customer needs before they arise.
Customer Service Representative
Dominos
Canton
01.2016 - 07.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Analyzed and collected customer information to prepare product or service reports.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Met daily customer service quotas with a focus on quality.
Education
bachelor - psychology
Columbia Southern University
Alabama 08.2021 - 10/2024
Skills
- Customer Service
- Administrative Support
- Computer Skills
- Office Administration
- Scheduling
- File Organization
- Data entry
References
- Lynne Riley, President, www.gsfc.org
- Lisa Letner, Counselor, (470) 820-9591, lisa.letner@gmail.com
- Debbie London, Custom T-Shirt Designer, (706) 537-5361, lady4553711@gmail.com
Timeline
Call Center Representative
Prestige Medical Group
02.2025 - Current
Administrative Assistant
Reinhardt University
05.2023 - 12.2024
bachelor - psychology
Columbia Southern University
08.2021 - 10/2024
Leader
Guthries
07.2019 - 04.2023
Barista
Starbucks
07.2019 - 08.2020
Customer Service Representative
Dominos
01.2016 - 07.2019