Caitlin Abban
Pembroke,Massachusetts
Summary
Dependable retail sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desk Employee
Fitness Center Employee
08.2023 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Paraprofessional
South Shore Educational Collaborative
06.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Server, Host, and Busser/Runner
The Blacksmith Tavern
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Retail Sales Associate
The Paper Store
11.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Herbal Life Ambassador
Fit Life Nutrition
04.2021 - 09.2021
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Seasonal Retail Sales Associate
Kohl’s
08.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor's degree - Biology
University of Scranton
01.2026
High School Diploma -
Pembroke Public High School
06.2022
Skills
- Cash register operations
- Food service
- Retail experience
- Customer service
- Organizational Proficiency
- Task Prioritization
- Attention to Detail
- Conflict Resolution
Certification
- Welle Certified, June 2023
- Certification of Wildlife Research, October 2023, October 2026, ID: 58133065
- Certification of Working with Amphibians in Research Settings, October 2023, October 2026, ID: 58133062
- Certification of Working with the IACUC, October 2023, October 2026, ID: 58133061
Hobbies and Interests
Kindness for Chemo Club
University of Scranton
Sophomore Fundraising Chair
- Work with nearby hospitals pediatric cancer units to organize programs that collaborate with the patients
- Raise and donate money to these pediatric cancer programs and other charities
- Bring awareness to the issues or lack of information regarding pediatric cancer
Campus Ministries
University of Scranton
Retreat Leader
- Celebrating faith and religion with other students
- Helping to organize and lead the retreats off-campus by teaching spiritual and faithful ideas with my peers
Irish Cultural Society
University of Scranton
Club Member
- Learning about culture in Ireland and the country’s ties to the United States
- Participating in some of Ireland’s celebratory activities and understanding why they are held
Neurodiversity Inclusion Club
University of Scranton
Club Member
- Collaborate with the University of Scranton’s Autism Collaborative Center of Excellence
- Meet with students in special education programs at a local school to raise awareness and fundraise for them
Timeline
Desk Employee
Fitness Center Employee
08.2023 - Current
Paraprofessional
South Shore Educational Collaborative
06.2023 - Current
Server, Host, and Busser/Runner
The Blacksmith Tavern
04.2022 - Current
Retail Sales Associate
The Paper Store
11.2021 - 04.2022
Herbal Life Ambassador
Fit Life Nutrition
04.2021 - 09.2021
Seasonal Retail Sales Associate
Kohl’s
08.2020 - 02.2021
Bachelor's degree - Biology
University of Scranton
High School Diploma -
Pembroke Public High School
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