Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Abel

Richland,WA

Summary

Highly-motivated employee with experience in fast-paced, high stress casino environment. Strong work ethic, honesty, and adaptability. Adept at working effectively unsupervised and quickly mastering new gaming skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

19
19
years of professional experience

Work History

Table Games Dealer

Imperial Palace Casino
Auburn, Washington
07.2023 - 01.2026
  • Dealt cards to players, ensuring smooth and efficient game flow and compliance with regulations.
  • Monitored player behavior, maintaining a respectful and enjoyable gaming environment.
  • Managed cash transactions accurately, handling chips and payouts efficiently.
  • Coordinated with pit bosses, surveillance, and security to report any irregularities or disputes during gameplay.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Adhered to strict confidentiality standards when dealing with sensitive information.

Floor Supervisor

Casino Carribean
Kirkland, Washington
08.2021 - 07.2023
  • Monitored gaming activities for compliance with regulations and company policies.
  • Assisted in resolving guest issues to enhance overall customer experience.
  • Performed daily opening and closing procedures according to established guidelines.
  • Coordinated with shift managers, security officers, and surveillance operators to ensure smooth gaming operations.

Dealer/Floor Supervisor

Silver Dollar Casino
SeaTac, Washington
12.2016 - 08.2021
  • See above experience

Tournament Director

Iron Horse Casino
Auburn, Washington
03.2007 - 12.2016
  • Organized and managed tournament schedules for various gaming events.
  • Coordinated logistics and setup for tournament operations at the casino venue.
  • Supervised staff to ensure compliance with gaming regulations and policies.
  • Monitored tournament gameplay for fair play and adherence to rules.
  • Provided support to players during events, addressing inquiries and resolving issues.
  • Maintained accurate records of player registration information for tournaments.

Education

Washington State Individual Gaming License - Dealer Training School

Cleopatras Club Casino
Kennewick, WA
05.2001 - 07.2001

Some College (No Degree) - General Studies

Western Washington University
Bellingham, WA

Skills

  • Cash handling
  • Providing excellent intuitive customer service
  • Team player mentality
  • Knowledge of player tracking systems
  • Accuracy and speed
  • Patience, tolerance and conflict resolution
  • Reliability and punctuality and efficiency

Timeline

Table Games Dealer

Imperial Palace Casino
07.2023 - 01.2026

Floor Supervisor

Casino Carribean
08.2021 - 07.2023

Dealer/Floor Supervisor

Silver Dollar Casino
12.2016 - 08.2021

Tournament Director

Iron Horse Casino
03.2007 - 12.2016

Washington State Individual Gaming License - Dealer Training School

Cleopatras Club Casino
05.2001 - 07.2001

Some College (No Degree) - General Studies

Western Washington University
Caitlin Abel