Caitlin Bennett
Irvine,CA
Summary
Focused and reliable Head Server bringing high enthusiasm and extensive knowledge of the menu for greater customer satisfaction, as well as great knowledge of food safety and dietary restrictions. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work, all with a friendly smile on her face.
Overview
3
3
years of professional experience
Work History
Head Waiter
Paris In A Cup Tea Salon & Cafe
01.2020 - 07.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Food and Beverage Cashier, Server
Utopia European Caffe
04.2019 - 01.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Engaged customers to help create superior food and beverage experience.
- Provided exemplary customer service through active listening, understanding individual preferences, and making knowledgeable recommendations based on customers'' needs or dietary restrictions.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Managed time effectively during peak hours to maintain swift service without compromising quality or attention to detail in transactions or order preparation tasks.
Education
Bachelor of Arts - Playwriting And Screenwriting
Chapman University
Orange, CA05.2025
High School Diploma -
Orange County School of The Arts
Santa Ana, CA06.2017
Skills
- Menu Memorization
- High-volume dining
- Dining area maintenance
- Complaint Handling
- Sales Techniques
- Customer Service Management
- Safe Food Handling
- Adaptable and Flexible
- Table Bussing
- Special diets understanding
- Order Accuracy
- Warm and Friendly
Timeline
Head Waiter
Paris In A Cup Tea Salon & Cafe
01.2020 - 07.2022
Food and Beverage Cashier, Server
Utopia European Caffe
04.2019 - 01.2020
Bachelor of Arts - Playwriting And Screenwriting
Chapman University
High School Diploma -
Orange County School of The Arts
Similar Profiles
Ashley ShaefferAshley Shaeffer
Shift Supervisor at Crimson Cup Coffee and TeaShift Supervisor at Crimson Cup Coffee and Tea
Janessa BlackJanessa Black
Waitress at My Cup of TeaWaitress at My Cup of Tea
William BishopWilliam Bishop
Production Manager at Royal Cup Coffee And TeaProduction Manager at Royal Cup Coffee And Tea