Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Caitlin Berry

Columbus,Mississippi

Summary

Outgoing Office Administrator with years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone calls and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Office Administrator

Smith Landscaping & Construction
Columbus, MS
07.2021 - Current
  • Coordinated and managed daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Processed invoices on a timely basis according to established procedures.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.

Senior Manager

Southern Snow Shack
Columbus, MS
07.2019 - 09.2021
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.
  • Performed financial analysis to inform discussions with partners and make strategic decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.

Social Media Manager

JTB Furniture
Columbus, MS
05.2013 - 10.2020
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Facebook and Instagram.
  • Collaborated with other departments to ensure brand consistency across all channels.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Assisted in Trade Shows collecting leads and passing leads along to internal sales team.
  • Assisted in planning dinners and party/events during Trade Show season.
  • Assisted in setting up, breaking down, and working the booth during Trade Shows. Kept a positive and friendly attitude while engaging with customers, potential customers, and designers in answering questions about our company and our current products.

Regional Sales Manager

Grassroots Candle Company
Columbus, MS
10.2019 - 03.2020
  • Created promotional campaigns to increase sales in the region.
  • Collaborated with product development team to create new products tailored to local markets.
  • Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
  • Negotiated contracts with distributors, vendors, retailers. in the region.
  • Maintained accurate records of all sales activities including leads generated and closed deals.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.

Office Assistant

Frye Tile
Columbus , MS
10.2018 - 01.2019
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Inventoried and ordered materials, supplies and services.

Education

High School Diploma -

Columbus High School
Columbus, MS
05-2005

Some College (No Degree) - Psychology Teacher Education

Mississippi State University
Starkville, MS

Some College (No Degree) - Education

Itawamba Community College
Fulton, MS

Skills

  • Payroll Administration
  • Staff Management
  • Customer Engagement
  • Meeting Coordination
  • Invoice Processing
  • Telephone reception
  • Scheduling appointments
  • Customer Relationship Management (CRM)
  • Time Management
  • Payroll
  • Verbal Communication

Affiliations

  • I enjoy volunteering with various organizations here in town on events such as St. Pawty's Day Fundraiser, Market Street Festival, Christmas Parade, Wassail Fest, and many other events.
  • I occasionally participate in community theatre plays my latest was Cat on A Hot Tin Roof by Tennessee Williams, I was Margaret/Maggie the Cat for the Tennessee Williams Tribute in 2023.
  • I am an avid supporter of the arts, and enjoy going to The Barn Concert Series, Gallery openings at The Arts Council.

References

References available upon request.

Timeline

Office Administrator

Smith Landscaping & Construction
07.2021 - Current

Regional Sales Manager

Grassroots Candle Company
10.2019 - 03.2020

Senior Manager

Southern Snow Shack
07.2019 - 09.2021

Office Assistant

Frye Tile
10.2018 - 01.2019

Social Media Manager

JTB Furniture
05.2013 - 10.2020

High School Diploma -

Columbus High School

Some College (No Degree) - Psychology Teacher Education

Mississippi State University

Some College (No Degree) - Education

Itawamba Community College

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Caitlin Berry