Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caitlin Brown

Carthage,MO

Summary

I am a highly motivated/ambitious business professional with more than 6+ years of customer service experience and 5 years of management experience specializing in achieving sales goals, merchandising, conflict resolution, and problem solving.

Overview

7
7
years of professional experience

Work History

Team Lead - Fishing

Bass Pro Shops
Springfield, Missouri
08.2022 - Current
  • Work with Managers/Merchandisers to display new products and attract attention to sales offers.
  • Complete inventory control reports to ensure accurate on-hands.
  • Resolve escalated customer complaints or queries promptly and efficiently.
  • Provide leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
  • Provided and executed plans to meet sales/club goals, plannogram changes, and other large projects.

Amazon Delivery Driver

EZway
Joplin, MO
12.2022 - 08.2023
  • Deliver packages in a safe but timely manner while adhering to customer requests.
  • Resolve unexpected issues such as vehicle and cellular malfunction.
  • Boosted metrics by reaching timed goals while following traffic laws to a system tracked perfection.

Harvest/Cure/Trim Lead

The Source
Joplin, MO
04.2021 - 12.2022
  • Guided team of 10-20 associates through multi-step harvesting process that included 500-3,000 plants (worth over $18 million) at a time.
  • Consulted with dispensaries to make sales and create contracts.
  • Continuous research on ways to improve efficiency and create the best product for our customers.

Warehouse Associate

Amazon
Joplin, MO
12.2020 - 12.2022
  • Work within a large and diverse team to receive freight from inbound trucks.
  • Processed packages in preparation for routing then composing dispatch routes for delivery drivers while meeting metric goals.
  • Dispatched Drivers and received returned packages at the end of the day.

Dept. Manager/Pharmacy Technician

Walmart
Joplin, MO
07.2017 - 12.2020
  • Handled DEA regulated drugs such as counting pills, measuring liquids, and mixing formulas.
  • Resolve non-routine issues such as third party billing, computer system and customer service issues .
  • Managed inventory, sales goals, and associate performance.
  • Provided consultations, and answered questions from patients and other healthcare providers.

Education

Some College (No Degree) - General Education

Missouri Southern State University
Joplin, MO

Skills

  • Inventory Management
  • Merchandising/Display
  • Conflict Resolution
  • Adaptability
  • Leadership

Accomplishments

  • Achieved "Top Pharmacy Award" in our district for exceeding sales goals and positive customer survey ratings
  • Saved over $300,000 worth of loss for the company with an innovative idea
  • Youngest associate to promote to Department Manager within the district

Timeline

Amazon Delivery Driver

EZway
12.2022 - 08.2023

Team Lead - Fishing

Bass Pro Shops
08.2022 - Current

Harvest/Cure/Trim Lead

The Source
04.2021 - 12.2022

Warehouse Associate

Amazon
12.2020 - 12.2022

Dept. Manager/Pharmacy Technician

Walmart
07.2017 - 12.2020

Some College (No Degree) - General Education

Missouri Southern State University

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Caitlin Brown