DAYANARA GAYTAN
Summary
Experienced retail leader with 3+ years of experience in softlines, sales, and operations. Proven success leading teams of associates, driving credit card performance, coaching employee development, executing merchandising strategies, and delivering outstanding customer service. Strong leadership, communication, and operational skills with a track record of supporting store growth, developing high-performing teams.
Overview
4
4
years of professional experience
Work History
FISHING TEAM LEAD
Bass Pro Shops
Katy
08.2025 - Current
- Led daily operations of fishing department, enhancing sales performance and customer satisfaction.
- Oversaw inventory levels and merchandising execution, optimizing replenishment activities.
- Trained outfitters on product knowledge and customer service, ensuring adherence to department standards and proficiency in inventory system (SIMS).
MARINE TEAM LEAD
Bass Pro Shops
Katy
12.2024 - 08.2025
- Guided customers on marine electronics, batteries, and boating accessories to enhance their purchasing decisions.
- Trained and mentored associates on product knowledge and safety procedures, improving customer service standards.
- Coordinated inventory management and merchandising strategies to optimize seasonal promotions.
SOFTLINES TEAM LEAD
Bass Pro Shops
Katy
03.2024 - 11.2024
- Led a team of 15+ associates, delegating responsibilities and maintaining high standards of performance and customer service.
- Trained outfitters through one-on-one development sessions and on-the-job training to enhance skills and performance.
- Assisted with staffing, scheduling, and productivity planning to support efficient department operations.
- Executed visual merchandising standards and seasonal floor sets to optimize sales potential.
APPAREL SALES ASSOCIATE
Bass Pro Shops
Katy
09.2023 - 03.2024
- Executed visual merchandising standards to enhance product visibility and drive customer engagement.
- Guided customers in product selection to enhance shopping experience and meet their needs.
- Conducted inventory counts and ensured pricing accuracy while updating promotional signage for clarity.
RECEIVING ASSOCIATE
Bass Pro Shops
Katy
04.2022 - 08.2023
- Received, inspected, and processed incoming merchandise shipments to ensure timely availability of products.
- Operated forklifts to manage inventory, ensuring accurate documentation and organized storage.
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stockroom to optimize space and accessibility for products.
- Collaborated with team members to ensure efficient unloading of shipments.
Education
High School Diploma -
James E. Taylor High School
Katy, TXSkills
- Team Leadership
- Staff Training & Development
- Customer Service
- Visual Merchandising
- Inventory Management
- Operations Management
- Schedule Coordination
- Conflict Resolution
- Product Knowledge
- Merchandising strategies
- Hiring and training
Languages
- English
- Spanish
Timeline
FISHING TEAM LEAD
Bass Pro Shops
08.2025 - Current
MARINE TEAM LEAD
Bass Pro Shops
12.2024 - 08.2025
SOFTLINES TEAM LEAD
Bass Pro Shops
03.2024 - 11.2024
APPAREL SALES ASSOCIATE
Bass Pro Shops
09.2023 - 03.2024
RECEIVING ASSOCIATE
Bass Pro Shops
04.2022 - 08.2023
High School Diploma -
James E. Taylor High School