Hi, I’m
Caitlin Brown
Tallahassee,FL
Summary
. Motivated server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences—dependable server, providing fast, high-quality service to guests.
Overview
5
years of professional experience
Work History
Craft Concepts Group
Server
05.2024 - 08.2024
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Craft Concepts Group
Event Coordinator Intern
05.2024 - 08.2024
Job overview
- Managed event logistics and operations.
- Maintained status reports for client projects.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Dominick's Side Door Pub
Server
05.2019 - 05.2024
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Florida State UniversityTallahassee, FL
Bachelor of Arts from Hospitality Administration And Management
05.2025
University Overview
- Study Abroad: London, General Education.
- Study Abroad: Valencia, General Education
Skills
- Exceptional customer service
- High-volume dining
- Strong Work Ethic
- Hospitality service expertise
- Order delivery practices
- Order Management
- Sales Techniques
- Point of sale operation
Timeline
Server
Craft Concepts Group
05.2024 - 08.2024
Event Coordinator Intern
Craft Concepts Group
05.2024 - 08.2024
Server
Dominick's Side Door Pub
05.2019 - 05.2024
Florida State University
Bachelor of Arts from Hospitality Administration And Management
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