CAITLIN BROWN
KNOXVILLE,US
Summary
Document management professional with strong productivity and consistent task completion. Expertise in electronic records management, information governance, and digital reporting. Proven strengths in communication, organization, and problem-solving to protect data integrity.
Overview
9
9
years of professional experience
Work History
Document Specialist
Staffmark Staffing Agency
Brainerd, Minnesota
08.2025 - 10.2026
- Examined digitized incoming correspondence and verified that each file was accurately identified according to established document naming and classification standards.
- Researched items that arrived without sufficient information and determined the appropriate next step based on available details.
- Routed new client documents to the appropriate intake team and send unidentifiable materials to internal support groups for further evaluation.
- Audited client information against received documentation for compliance and accuracy.
- Conducted quality checks on scanned files to confirm image clarity, completeness, and the presence of valid claim information before acceptance.
- Returned or rejected documents that failed imaging or validation standards and communicated issues when materials could not be processed as submitted.
- Assigned scanned records to the correct client file by reviewing key identifiers and cross-referencing information within the client management system.
- Entered document metadata, including service date and document category, into internal systems with a high degree of accuracy.
- Assisted with additional document control tasks, special assignments, and project-based assignments, as needed.
- Implemented systematic document indexing and metadata tagging procedures to improve retrieval efficiency and data integrity for client records.
- Completed documents and work requests according to company standards.
- Monitored daily operations related to incoming and outgoing mail processing activities.
- Set up documents for individual projects based on specifications.
- Maintained confidential records following staffing agency procedures.
Research Analyst
Deltek
Reston, Virginia
05.2022 - 10.2024
- Lead research initiatives, enhancing decision-making with actionable insights and data clarity.
- Implement advanced data visualization, improving report clarity and stakeholder understanding.
- Collaborate with teams to analyze market opportunities and create research strategies.
- Provide competitive intelligence to thousands of clients in Federal and SLED markets.
- Train team members on research tools and best practices, fostering skills development.
- Spearheaded qualitative market research projects, developing structured frameworks to identify emerging trends and strategic opportunities
- Streamlined data collection processes and implemented automated reporting systems, reducing analysis turnaround time substantially
- Facilitated knowledge-sharing sessions with stakeholders, translating complex research findings into actionable business recommendations
- Designed and executed custom research methodologies to address unique market challenges and enhance competitive intelligence gathering
Business Development Intelligence Analyst
Chenega MIOS
Lorton, Virginia
02.2021 - 05.2022
- Communicated insights to stakeholders, driving strategic decisions with measurable results.
- Analyzed federal trends, guiding budget strategies with detailed reports.
- Supported growth by identifying opportunities, enhancing business development processes.
- Developed Excel tools for accurate KPI tracking, improving data accuracy.
- Managed meetings to ensure effective collaboration, contributing to revenue projections.
- Facilitated knowledge transfer sessions with stakeholders, elevating team capabilities in market research and competitive analysis
- Orchestrated comprehensive market entry strategies by synthesizing federal spending patterns with emerging industry trends
Associate, ESS ADMIN
IDS International
Arlington, Virginia
07.2020 - 02.2021
- Scheduled business developmesnt (BD) meetings, enhancing partner collaboration and strategic alignment.
- Conducted market research, providing strategic insights for informed decision-making.
- Coordinated proposal development, improving submission quality and success rates.
- Managed BD pipeline, optimizing opportunity tracking and revenue generation.
- Led administrative initiatives, enhancing workflow and departmental coordination.
- Orchestrated comprehensive proposal development lifecycle, enhancing submission quality while maintaining strict compliance with federal contracting requirements
- Optimised opportunity tracking through JAMIS pipeline management, delivering accurate revenue forecasts and enabling data-driven decision making
- Facilitated cross-functional initiatives by establishing efficient communication channels between departments, resulting in improved workflow efficiency
Business Development Support Specialist
DRT Strategies, Inc
Arlington, Virginia
11.2018 - 03.2020
- Conducted market research to refine strategies, boosting business insights and decision-making. Enhanced data analysis to support strategic planning, achieving measurable improvements.
- Collaborated with teams to optimize business strategies, resulting in significant growth.
- Utilized research findings to drive strategic initiatives, enhancing competitive positioning.
- Spearheaded proposal development initiatives, managing cross-functional teams and standardising content creation processes to strengthen federal contract submissions
Financial Analyst I
Martek Global
Herndon, Virginia
03.2018 - 11.2018
- Assisted in processing MIPRs and agreements, ensuring compliance with fiscal policies. Resolved backlog service requests, facilitating timely fund returns before deadlines.
- Reviewed and validated documents for client information accuracy and clarity.
- Analyzed contracts to ensure correct funds acceptance, preventing financial discrepancies. Standardized internal emails and correspondence, enhancing communication efficiency.
- Analyzed and processed Military Interdepartmental Purchase Requests (MIPR) and interagency agreements, ensuring 100% compliance with federal fiscal policies and appropriations law while maintaining accurate documentation.
- Streamlined backlog service request resolution process, collaborating with stakeholders to facilitate timely fund returns and meet critical federal deadlines.
- On assignment to the IBC
Accounting Clerk
Robert Half for WSP, USA (Contractor)
Winchester, Virginia
11.2017 - 03.2018
- Processed and coded expense reports, ensuring federal compliance and 100% accuracy.
- Reviewed invoices for correct approvals and charges, maintaining precise documentation. Managed high-volume document review, enhancing audit trail robustness and accuracy.
- Separated and prepared mail for processing, ensuring timely expense report handling.
- Processed 100+ daily expense reports while maintaining federal compliance standards and achieving 100% accuracy rate through meticulous validation procedures
- Implemented systematic invoice review protocols, verifying approval hierarchies and charge allocations while maintaining comprehensive digital documentation trails
Customer Service Representative
Robert Half for FEMA (Contractor)
Winchester, Virginia
10.2017 - 11.2017
- Acted as main contact for disaster aid inquiries, enhancing response efficiency. Conducted interviews with disaster survivors, improving applicant experience. Assessed and addressed applicant needs, connecting them to suitable resources.
- Explained assistance programs, ensuring clarity and understanding for applicants. Verified applicant eligibility, streamlining information flow and support access.
- Evaluated applicant eligibility for multiple FEMA assistance programs through detailed telephone interviews, ensuring accurate documentation and compliance with federal guidelines
- Coordinated with federal agencies and community resources to facilitate comprehensive disaster relief solutions, streamlining the assistance process for affected individuals
- Processed Housing Assistance and Other Needs Assistance applications, maintaining meticulous documentation while adhering to strict federal protocols and deadlines
- Expedited emergency assistance requests through efficient needs assessment and program matching, reducing average processing time while maintaining accuracy standards
Education
ASSOCIATE OF ARTS -
Northern Virginia Community College
01.2020
Skills
- Competitive intelligence and market research
- Data analysis and financial analysis
- Proposal development and project support
- Customer service and Salesforce
- Document classification and digital file organization
- Attention to detail and policy enforcement
- Microsoft Office and SharePoint
- Microsoft Excel
- Data analysis
- Document classification
- Compliance review
- Attention to detail
- Project Support
- Recordkeeping skills
Timeline
Document Specialist
Staffmark Staffing Agency
08.2025 - 10.2026
Research Analyst
Deltek
05.2022 - 10.2024
Business Development Intelligence Analyst
Chenega MIOS
02.2021 - 05.2022
Associate, ESS ADMIN
IDS International
07.2020 - 02.2021
Business Development Support Specialist
DRT Strategies, Inc
11.2018 - 03.2020
Financial Analyst I
Martek Global
03.2018 - 11.2018
Accounting Clerk
Robert Half for WSP, USA (Contractor)
11.2017 - 03.2018
Customer Service Representative
Robert Half for FEMA (Contractor)
10.2017 - 11.2017
ASSOCIATE OF ARTS -
Northern Virginia Community College