Caitlin Burgdorf
Bon Aqua,Tennessee
Summary
I have been able to adapt in a professional work environment, and truly care for each client and perform tasks that are needed. I learn quickly and care about the outcome of my work.
Overview
16
16
years of professional experience
Work History
Cosmetologist/ Owner
Sweet Tease Salon
05.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Cosmetologist
Hair Essentials
05.2008 - 03.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Applied makeup to clients for special occasions to meet requirements.
Education
Cosmetologist -
Franklin Hair Academy School of Cosmetology
Franklin, TN2008
Associates Early Childhood Development -
Columbia State Community College
Columbia, TN2007
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Professionalism and Ethics
- Product Knowledge
- Decision-Making
Timeline
Cosmetologist/ Owner
Sweet Tease Salon
05.2020 - Current
Cosmetologist
Hair Essentials
05.2008 - 03.2019
Cosmetologist -
Franklin Hair Academy School of Cosmetology
Associates Early Childhood Development -
Columbia State Community College
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