Caitlin Burks
Vicksburg,MS
Summary
Dynamic professional with a proven track record at Apple, excelling in high-stress customer service scenarios and enhancing data entry processes at Concentrix. Skilled in Microsoft Excel and complaint resolution, I significantly improved customer loyalty and operational efficiency. Expert in maintaining meticulous documentation and fostering client relationships through effective communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apple
07.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Online Data Entry Clerk
Concentrix
04.2021 - 01.2022
- Continuously sought opportunities for professional development within the data entry field, enhancing skills and knowledge to better serve clients and employers.
- Increased efficiency by streamlining data entry processes for faster input and retrieval.
- Established strong rapport with clients through clear communication, fostering positive working relationships that enhanced satisfaction levels.
- Performed routine maintenance checks on online databases, ensuring optimal performance at all times.
Education
High School Diploma -
University of Southern Mississippi
Hattiesburg, MS05-2026
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Documentation
- Zendesk Expertise
- Data Entry Competence
- Typing proficiency
Timeline
Customer Service Representative
Apple
07.2023 - 08.2024
Online Data Entry Clerk
Concentrix
04.2021 - 01.2022
High School Diploma -
University of Southern Mississippi
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