Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Campbell

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recognized for reducing response times and fostering collaboration across teams. Adept in data interpretation and time management, driving continuous improvement and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Inbound Problem Solver PG

Amazon
06.2024 - Current
  • Developed solutions for complex issues by collaborating with cross-functional teams.
  • Implemented process improvements to enhance response times to important call-outs.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
  • Assisted coworkers and staff members with special tasks on daily basis.

Quality Auditor

Amazon
12.2023 - Current
  • Conducted comprehensive audits to ensure compliance with quality standards and regulatory requirements.
  • Developed and implemented process improvement initiatives, enhancing operational efficiency and product quality.
  • Trained staff on quality control procedures, fostering a culture of continuous improvement across departments.
  • Coordinated internal audits, ensuring adherence to established protocols and identification of areas for enhancement.
  • Prepared detailed reports summarizing audit findings and recommendations for senior management review.
  • Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.

Learning Ambassador

Amazon
11.2023 - Current
  • Promoted a positive learning environment by establishing clear expectations and fostering strong communication.
  • Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
  • Boosted employee performance and confidence by providing regular constructive feedback and coaching.
  • Maintained clean, organized and professional work environment.
  • Established and maintained positive relationships with new hires.

Problem Solver

Amazon
03.2022 - Current
  • Streamlined communication processes between departments, enhancing response times for customer issues.
  • Analyzed recurring issues to identify root causes, implementing solutions that improved service quality.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Managed high call volume with exceptional professionalism, ensuring timely resolutions for customers.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.

Stow Associate

Amazon
10.2021 - Current
  • Learned and adhered to safety protocols while handling materials in warehouse environment.
  • Collaborated with team members to streamline stowing operations and improve workflow efficiency.
  • Maintained cleanliness and orderliness of work area, promoting a safe working environment.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Improved warehouse organization by implementing efficient stowing strategies and maintaining clear walkways.
  • Demonstrated flexibility and adaptability by effectively managing multiple tasks simultaneously while maintaining a high level of organization and productivity.

Team Supervisor

Nekter Juice Bar Inc.
04.2019 - 02.2021
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Trained and mentored team members on customer service best practices.
  • Streamlined workflow processes to enhance operational efficiency and reduce wait times.
  • Managed inventory levels, minimizing waste while ensuring product availability.
  • Conducted performance evaluations, providing feedback for continuous improvement.
  • Developed training materials to support onboarding and ongoing employee development.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Supervised ongoing daily production phases.

Education

Bachelor of Science - Film

Full Sail University
Winter Park, FL
06-2013

Skills

  • Problem analysis
  • Data interpretation
  • Time management
  • Strategic planning
  • Inventory tracking
  • Attention to detail
  • Computer skills
  • Reliability
  • Organizational skills
  • Microsoft office
  • Goal setting
  • Quality control

Timeline

Inbound Problem Solver PG

Amazon
06.2024 - Current

Quality Auditor

Amazon
12.2023 - Current

Learning Ambassador

Amazon
11.2023 - Current

Problem Solver

Amazon
03.2022 - Current

Stow Associate

Amazon
10.2021 - Current

Team Supervisor

Nekter Juice Bar Inc.
04.2019 - 02.2021

Bachelor of Science - Film

Full Sail University

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