Caitlin Clarke

● Delivered friendly and courteous service to customers in a high-end, fast-paced fine-dining environment, ensuring a consistent and enjoyable experience for guests.

● Maintained strong guest relations, achieved rapport with guests to enhance business and contribute to loyal clientele.

● Excelled in multitasking; Managing multiple tables, coordinating with other employees, and ensuring a timely delivery in all manners.

● Remained knowledgeable of updating menu and restaurant policies in order to best service guests and offer recommendations.

● Handled high-pressure and high-volume situations on a regular basis with composure, such as large events and peak dining hours.

● Maintained restaurant cleanliness and atmosphere.

● Responsible for processing payments, handling cash and credit card transactions with accuracy.

● Sales-focused serving to convey and promote all the restaurant has to offer.

• Assisted in conducting research, performing literature reviews, data collection and analysis.
• Performed qualitative and quantitative coding to analyze and interpret research data.
• Learned and utilized statistical software (SPSS).
• Conducted surveys and interviews, maintaining proper documentation of collected data.
• Protected privacy and confidentiality of participant data in adherence to the code of ethics.
• Collaborated with a multidisciplinary team, contributing to hypotheses and direction of research goals.
• Prepared research materials for presentation and contributed to academic papers.
• Presented research findings to peers, faculty, and publicly, improving public speaking skills and professional communication.

• Processed deposits, withdrawals, check cashing, cash advances, and transfers promptly and with accuracy.
• Provided excellent customer service by addressing customer issues, handling banking needs, offering all products and services, and building rapport with regular banking customers.
• Maintained phone lines as well as handling in-person customer needs
• Educated customers on use of banking website and mobile apps.
• Helped meet quarterly sales goals by engaging customers with latest account and credit card offers.
• Remained knowledgeable on banking products to identify customer needs and assist with opening accounts and credit lines.
• Maintained cash drawers and balanced transactions with accuracy and attention to detail.
• Protected customer accounts by following security procedures and guidelines, and identifying suspicious activity.
• Participated in training and company meetings to stay informed on evolving policies and products.

• Provided excellent customer service with a positive attitude in a fast-paced, high-volume environment, ensuring thorough service to all guests.
• Processed cash and credit card payments while maintaining a balanced drawer.
• Worked collaboratively with team members to maintain store operations.
• Resolved customer issues successfully in a professional manner.
• Prepared and served fresh food, adhering to quality and standards.
• Assisted customers with product needs and provided knowledgeable recommendations.
• Ensured prompt and efficient service for all guests.