Diamond Garcia
Spring Hill,FL
Summary
5 years of experience in customer service, restaurant business, medical field and private sitting. I have proven my ability to upswell many things while working as a server. I also know how to handle different situations involving customer service. I am eager to show you my work ethic in pleasing customers & provide the best service possible. I am also a dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER
Outback Steakhouse
Augusta, GA
11.2020 - Current
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Medical Assistant
Sun Country Pediatrics
Spring Hill , FL
08.2020 - 01.2024
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Prepared treatment rooms for patient examinations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Cleaned and maintained medical equipment following procedures and standards.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collected samples from patients for laboratory testing purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted medical facilities to schedule patients for admission.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
PRIVATE SITTER
Thrives At Augusta
Martinez, GA
06.2020 - 04.2022
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members
- Maintained patient's home environment to keep safe, clean and familiar.
- Monitored health and well-being of clients and reported significant health changes.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Attended regular training sessions to stay up-to-date on best practices for childcare providers.
- Assisted with meal preparation, laundry, and other household duties as needed.
- Ensured that all safety procedures were followed at all times while caring for the child and children.
- Developed age-appropriate activities to engage children in learning experiences.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Insurance Agent
Moonrise Trading
Augusta, GA
05.2019 - 11.2020
- Educated customers on the importance of maintaining adequate insurance coverage.
- Leveraged industry trends to shape solutions and approaches.
- Researched insurance plans to find good options for clients' needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
Hunts Chiropractic
Medical Transportation Management
Hauppauge, NY
02.2019 - 12.2019
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Researched coding discrepancies for compliance and reimbursement accuracy.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Recorded and filed patient data and medical records.
- Transcribed dictation for variety of medical reports.
- Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
- Updated database information with newly transcribed documents on a regular basis.
- Troubleshot hardware and software problems related to digital dictation systems.
- Transferred transcribed materials into electronic health records system.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses for orders given.
- Researched discrepancies between dictated reports and transcribed documents as needed.
MEDICAL ASSISTANT (MA)
Orthopedic Spine Care Of Long Island
Huntington Station, NY
11.2017 - 11.2019
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight.
Fast Food Cashier
Five Guys
Huntington Station, NY
08.2014 - 12.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Served burgers, shakes attended to customers with good quality service
- Cleaned store front also worked with cashier and made sure to keep a clean working space
- Helped cook burgers and fries.
Education
Medical Assistant Certified -
Branford Hall Career Institute
High School Diploma -
Walt Whitman High School
Skills
- Medical Terminology
- Patient Flow Management
- HIPAA Compliance
- Indirect Patient Care
- Medical Billing
- Patient Scheduling
- Data Entry
- Inventory Management
- Payment Collection
- Phlebotomy
- Procedure Assistance
- Patient-Focused Care
- Inventory and Supply Management
- Analytical Decision-Making Skills
- Preparing Specimens and Samples
- Electronic Medical Records
- Sterilization Techniques
- Vital Signs Monitoring
- Media Preparation
- Wound Care and Irrigation
- Medical Procedures
- Quick Problem Solver
- Lab Equipment Operation
- Customer Service
- Medical Transcription
- First Aid
- Patient Management
- CPR
- Team Management and Supervision
- Chronic Disease Management
- Complex Problem-Solving
- General Housekeeping Ability
- Respiratory Equipment Utilization
- Venipuncture and Phlebotomy
- Diagnostic Procedures
- Vital Sign Monitors
- Compassionate
- Restocking Lab Supplies
- Insurance Claims
- Understands Medical Procedures
- Infection Control Procedures
- Emergency Room Procedures
References
- Richelle Howard, Outback Steakhouse, Proprietor, (631) 655-1616
- Shatavia Smith, Outback Steakhouse, Manager, (803) 306-3278
- Marsha Madignat, Rainbow Co, Manager, (631) 617-3819
- Corina Caraballo, Sun Country Pediatrics, (352) 585- 8085
Certification
Medical Assistant
Timeline
SERVER
Outback Steakhouse
11.2020 - Current
Medical Assistant
Sun Country Pediatrics
08.2020 - 01.2024
PRIVATE SITTER
Thrives At Augusta
06.2020 - 04.2022
Insurance Agent
Moonrise Trading
05.2019 - 11.2020
Hunts Chiropractic
Medical Transportation Management
02.2019 - 12.2019
MEDICAL ASSISTANT (MA)
Orthopedic Spine Care Of Long Island
11.2017 - 11.2019
Fast Food Cashier
Five Guys
08.2014 - 12.2017
Medical Assistant Certified -
Branford Hall Career Institute
High School Diploma -
Walt Whitman High School