Caitlin Driscoll
Medford,MA
Summary
Friendly and outgoing people person with over 6 years in the hospitality industry as a bartender, server, host, and shift supervisor. Extensive knowledge of cocktail recipes as well as experience pouring beer and wine. Skilled in effectively communicating with guests to create a positive dining experience and welcoming atmosphere.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
BARTENDER
99 Restaurants
03.2023 - Current
- Provided excellent customer service and built rapport on busy nights to guests sitting at bar while also providing prompt drink delivery to service bar
- Prepared cocktails, mocktails, and other drinks following recipes, standards of the restaurant, and customer preferences
- Maintained organized bar while also keeping everything stocked and clean
- Effectively handled cash and card payments using Toast POS system
SHIFT SUPERVISOR
99 Restaurants
01.2023 - Current
- Managed up to 20 plus employees per shift, ensuring customer satisfaction and upholding safety protocols
- Collected server/bartender cash-outs, made sure each cash drawer is set at the appropriate amount, and managed the restaurant’s deposit for the work day
- Has assisted in corporate training introducing new POS systems across restaurants in different locations
- In charge of making the schedule for the host staff, as well as the rotation for their cuts each week and finding coverage for staff or finding solutions for staffing if coverage is not available
SERVER
99 Restaurants
01.2022 - Current
- Ensured quality service with a full section of tables (can be as many as 8 tables at a time), making sure the guest leaves the meal feeling happy and satisfied
- Assisted other servers with running sidework, delivering food, and anything else they might need to help them succeed
CERTIFIED TRAINER
99 Restaurants
06.2021 - Current
- Oversaw new hires in multiple areas of expertise, making sure they were up to date on restaurant procedures and menu item/drink knowledge before their first shift
HOST
99 Restaurants
08.2020 - Current
- Managed full wait list and reservations/call ahead seating, to-go orders, and phone calls about food orders, guest complaints, and various other inquiries about the restaurant in general
- Hosts trivia once a week, bringing in a crowd of over 20 trivia teams each week
CAMP COUNSELOR
Moose Hill Wildlife Sanctuary
07.2014 - 12.2019
- Led weekly camp groups of up to 10 children, teaching daily lessons on environmental awareness and conservation
- Collaborated with children and parents from diverse backgrounds, including those with medical conditions and intellectual disabilities, while supporting one-on-one aides at camp
Education
Bachelor of fine arts - music therapy
Montclair state university
Montclair, NJ 09.2016 - 05.2020
High school diploma -
Foxborough High School
Foxborough, MA 09.2012 - 06.2016
Skills
- Customer Service
- Cross-cultural communication
- Team collaboration
- Time Management
- Problem-solving
- Knowledge of different software systems
Timeline
BARTENDER
99 Restaurants
03.2023 - Current
SHIFT SUPERVISOR
99 Restaurants
01.2023 - Current
SERVER
99 Restaurants
01.2022 - Current
CERTIFIED TRAINER
99 Restaurants
06.2021 - Current
HOST
99 Restaurants
08.2020 - Current
Bachelor of fine arts - music therapy
Montclair state university
09.2016 - 05.2020
CAMP COUNSELOR
Moose Hill Wildlife Sanctuary
07.2014 - 12.2019
High school diploma -
Foxborough High School
09.2012 - 06.2016