Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Feaster

Ranson,WV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated making pizza's or food that is on the menu's expertise, including competitive offerings, pricing and market positioning. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

6
6
years of professional experience

Work History

Shift Manager

Colonels Limited
07.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Cashier

Dollar General
09.2021 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Representative

Pizza Hut
03.2017 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Managed over 50 to 80 orders a day.

Education

GED -

Adult Learning Center
Ranson, WV
10.2015

Skills

  • Directing Team Members
  • Calming Strategies
  • Meeting Production Goals
  • Plan Projects
  • Managing Cash Register
  • Employee Support
  • Guest Satisfaction
  • Team Member Motivation
  • Corrective Actions
  • Handling Customer Complaints
  • Goal Attainment
  • Coaching and Mentoring
  • Job Assignments
  • Performance Tracking and Evaluations

Timeline

Cashier

Dollar General
09.2021 - 12.2021

Shift Manager

Colonels Limited
07.2021 - Current

Customer Service Representative

Pizza Hut
03.2017 - 12.2020

GED -

Adult Learning Center
Caitlin Feaster