Caitlin Fields
Phoenix,AZ
Summary
Seeking advancement opportunities to be a part of something greater, as I firmly believe my qualifications will make me an ideal asset to your exceptional team.
Progressive career in Dental Operations with a proven track record of demonstrating success. Now, a multi unit manager, leading several practices, partnering with clinicians and office managers to achieve the hightest level of patient care.
Overview
9
9
years of professional experience
Work History
Director of Operations
MB2 Dental
01.2024 - Current
- Promoted within, developed and executed strategic plans to achieve organizational goals and drive sustainable YOY growth.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies and procedures.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve patient care quality and growth.
- Achieved team and individualized goals through formalized training plans, coaching, and performance management.
Regional Manager
Mb2dental
05.2022 - 12.2023
- Optimizing profit opportunities to successfully target YOY growth in multi unit locations across the valley. Strategizing in business operations to achieve high success and profitability amongst my region.
- Required to analyze and understand Profit & Loss Statements, while driving top line revenue and controlling bottom line net income.
- Responsible for growth and development of high performing managers and employees. Minimizing turnover through effective training and employee development.
- Managing goal oriented and efficient production driven practices. Identifying new opportunities through market research, trends and monthly KPI Metrics.
- Inventory control while managing staff costs for Non Doctor and Doctor salaries; evaluating back and front office budget plans, current costs and monthly goal tracking.
- Implemented restructure in management to identify underperforming locations as targets for improved net production.
Operations Manager
Mb2dental
02.2022 - 05.2022
- Partnered with my Providers and RDH Clinicians to provide the best quality patient care as a unit.
- Reviewed daily financial reports and reconciled patient accounts to keep office profitability maintained.
- Managed the office bottom line performance via KPIs & organization Metrics.
- Analyzed business performance providing accurate production and collection metrics to upper management.
- Reviewed completed work to verify consistency, quality and the accuracy of my team.
- Remained calm and professional in high volume productivity with specialty and multi provider schedules.
- Organized team events to build a pleasant work environment with a high energy culture; focusing on the growth of the practice and the overall patient experience.
Operations Manager
Pacific Dental Services
08.2017 - 02.2022
- Promoted within, evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation.
- Implemented successful business strategies to increase revenue and provide exceptional care to my patients and providers.
- Monitored inventory levels and placed orders for clinical supplies to keep Denvovo's producing and patient satisfactory.
- Responsible for overseeing the overall practice functionality and maintaining its growth while the clinicians focus soley on patient care and driving production.
Assistant Manager
Pacific Dental Services
12.2016 - 08.2017
- Promoted within as assisted supervisor in evaluating employee performance and cultivating practice improvements with structure and organization.
- Led high employee performance with evaluating and driving practice success in all areas of office metrics.
- Implemented new procedures and systems to improve efficiency within the practice.
- Provided guidance and support to all staff members on daily tasks, provider schedules and patient care.
- Maintained up-to-date knowledge of company guidelines and requirements to remain compliant with the Arizona Dental Board and OSHA.
- Resolved day to day floor conflicts and maintained floor structure from front to back office.
- Hired and implemented structured processes for newly dental employees and clinicians.
Benefits-Treatment&Specialty Coordinator
Pacific Dental Services
05.2015 - 12.2016
- Organized and managed high producing general and specialty schedules for all providers.
- Verified complete detailed insurance benefits breakdowns with eligible ADA codes to fulfill successful patient appointments and treatment plans.
- Filed claims by obtaining and entering clinical notes, narratives and ADA codes to ensure successful billing and proper future account receivables.
- Informed patients of claims status ,refunds and balances after filing insurance claims and settling patient unsecured accounts.
- Performed customer service duties such as answering inquiries, providing information and resolving patient concerns.
- Understood and followed oral and written directions. Prioritized and organized tasks efficiently to accomplish the common goals of the practice.
- Recognized by Management and Clinicians for providing exceptional customer service.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ05-2011
Skills
- Operational & Multi-Million Dollar P&L Management
- Order & Supply Management
- Staff Management & Employee Development
- New Business Development (Denovo experience)
- Marketing & Budget Management
- Production & Collection Management
- Integrations
Timeline
Director of Operations
MB2 Dental
01.2024 - Current
Regional Manager
Mb2dental
05.2022 - 12.2023
Operations Manager
Mb2dental
02.2022 - 05.2022
Operations Manager
Pacific Dental Services
08.2017 - 02.2022
Assistant Manager
Pacific Dental Services
12.2016 - 08.2017
Benefits-Treatment&Specialty Coordinator
Pacific Dental Services
05.2015 - 12.2016
High School Diploma -
Pinnacle High School
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