Caitlin Franco
Portland,OR
Summary
Dynamic and customer-focused professional with over 12 years of experience in delivering exceptional customer service. Proven ability to engage with clients in a friendly and bubbly manner while addressing their needs and ensuring a positive experience. Demonstrated expertise in event management, financial operations, and event coordination with a strong track record of successfully leading teams, streamlining processes, and driving efficiency. Adept at problem-solving and fostering strong relationships, committed to contributing to organizational success through a blend of communication skills and operational knowledge.
Overview
12
12
years of professional experience
Work History
Leasing Manager
Avenue5
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Helped PM with weekly reports, updating pricing in LRO and generating pricing sheets
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Managed a diverse portfolio of accounts, using Yardi and Rent Cafe ensuring timely communication and effective problem resolution
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
Lead Coordinator
SLS
08.2018 - 02.2024
- Increased productivity by 65% using phone techniques, utilizing CRM platform
- Assisted in generating over 1.3 million dollars YTD
- Handle loan amounts ranging from 25k to 250k
- Completing over 200 phone calls weekly, reaching record breaking numbers within company
- Manage CRM systems and develop metrics to measure customer service success
- Gather important data including tax returns, business information, Social Security numbers, etc.
- Communicate with clients directly to resolve issues
- Recording important phone calls daily and setting up meetings
- Coach employees through day-to-day work and complex problems
Professional Dance Teacher
Vega Dance Lab
01.2017 - 07.2019
- Performed at over 12 different events as professional dancer
- Received constructive criticism from management weekly to improve class structure
- Prepared and delivered lesson plans twice weekly, introducing students to dance techniques and routines
- Created healthy and safe learning environment for students by promoting mutual respect and gentle discipline
- Planned routines for recitals and performances
Player Services Supervisor/Event Coordinator
The Reserve Vineyards And Golf
08.2014 - 01.2016
- Proactively managed two course schedules
- Helped put together and plan tournaments alongside golf professionals
- Monitored team's performance and gave feedback when necessary
- Handled customer complaints and inquiries
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Education
High School Diploma -
Life Christian
Aloha, OR06.2015
Skills
Adobe Systems
- Microsoft Teams
- CRM Systems
- Staff Training
- Team Supervision
- Conflict Resolution
- Management
- Event Coordinating
Timeline
Leasing Manager
Avenue5
06.2024 - Current
Lead Coordinator
SLS
08.2018 - 02.2024
Professional Dance Teacher
Vega Dance Lab
01.2017 - 07.2019
Player Services Supervisor/Event Coordinator
The Reserve Vineyards And Golf
08.2014 - 01.2016
High School Diploma -
Life Christian
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