Caitlin Gosson
Corpus Christi
Summary
Experienced Care Coordinator with 4.5 years of experience in provider relations, public health administration, and risk management. Proven track record of excellent customer service and promoting patient satisfaction. Adaptable professional with strong communication, interpersonal, and organizational skills. Recognized for attention to detail and ability to self-motivate. Looking to leverage expertise and strong work ethic to contribute to a dynamic team.
Overview
9
9
years of professional experience
Work History
Individualized Care Coordinator
Cardinal Health
Lewisville
12.2023 - 04.2025
- Responded promptly to inquiries from patients regarding their care plans.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained accurate patient records in accordance with agency policies and procedures.
- Verified that prescriptions were accurate and complete prior to dispensing medication.
- Maintained patient profiles, including allergies, medications and other relevant information.
- Contacted prescribers when necessary to obtain additional information required for processing a prescription order.
- Maintained records of patient interactions, transactions, comments and complaints.
- Answered incoming calls from patients and providers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
PT Technician
Humpal Physical Therapy
Corpus Christi
10.2021 - 10.2023
- Educated patients by demonstrating proper use of equipment and exercise routines.
- Provided clerical support by assisting with scheduling appointments, insurance verification and other general office duties.
- Assist in creating and updating patient files, documenting treatment progress and outcomes.
- Assist in documenting patient progress and updating treatment plans as necessary.
- Helped treat patients by applying heat packs and paraffin dips and assisting patients into pool or on exercise equipment.
- Observed patients during therapy sessions to assess progress.
- Prepared treatment rooms for patients by following prescribed procedures and protocols.
- Instructed, motivated and assisted patients with exercises and functional activities.
- Administered manual exercises to improve and maintain function.
- Secured patients into or onto therapy equipment.
- Performed clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.
- Assist in documenting patient progress and updating treatment plans as necessary.
Student Assistant
DEL MAR COLLEGE
Corpus Christi
10.2018 - 10.2021
- Completed various administrative tasks, assisting with special projects.
- Maintained professional and courteous attitude towards co-workers and students.
- Worked and managed multiple tasks to meet established deadlines.
- Monitored and updated departmental social media accounts.
- Answered incoming calls and responded to inquiries and messages using professional etiquette.
- Assist in organizing and coordinating student events and activities to enhance the student experience and promote campus involvement.
- Assist in organizing and coordinating department events and activities.
- Assist in maintaining an organized and up-to-date filing system for departmental records and documents.
- Assist in creating and updating the department's newsletter to keep students informed about campus events and opportunities.
Customer Service Associate
GAP
Corpus Christi
06.2016 - 07.2018
- Implement effective communication strategies to provide exceptional customer service, including active listening, empathy, and clear communication.
- Develop and maintain a comprehensive knowledge of all GAP products, promotions, and policies, including any updates or changes.
- Proactively support the store team in achieving sales targets by providing excellent customer service and promoting product knowledge.
- Provide personalized recommendations and styling advice to customers based on their individual preferences and needs.
- Assist in managing and organizing the inventory to ensure that all products are readily available for customers.
- Collaborate with the visual merchandising team to ensure that the store displays are visually appealing and organized, attracting customers and promoting product sales.
Skills
- Front desk
- Microsoft Office
- Microsoft Excel
- Reception Support
- Clerical Support
- Organizational Skills
- Leadership
- Healthcare Coordinator
- Customer Service
- Patient Files Management
Timeline
Individualized Care Coordinator
Cardinal Health
12.2023 - 04.2025
PT Technician
Humpal Physical Therapy
10.2021 - 10.2023
Student Assistant
DEL MAR COLLEGE
10.2018 - 10.2021
Customer Service Associate
GAP
06.2016 - 07.2018