Caitlin Harper
Lebanon,TN
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 3 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. can handle extreme to minimum situations.
Overview
3
3
years of professional experience
Work History
Host/serevr
The Twelve Thirty Club
Nashville, TN
07.2021 - 02.2022
- Answered telephone calls
- coordinated seating and organize reservations
- greet customers
- uphold a high standard of customer service
Server
Cracker Barrell
Mount Juliet, TN
03.2020 - 11.2020
- Provided exceptional service to high volume of daily customers.
- Monitored all dining rooms for safety and customer needs, upholding high standards for service and experiences.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Provided timely checks on guest needs and brought requests.
- Relayed orders and special requests to cooks.
- Stocked server areas with supplies before, during and after shifts.
Cashier
Lizard Thicket
Mount Juliet, TN
05.2018 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Offered every customer immediate and targeted attention to meet needs and promote service offerings.
Education
High School Diploma -
Penn Foster High School
Pennsylvania Furnace, PASkills
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Timeline
Host/serevr
The Twelve Thirty Club
07.2021 - 02.2022
Server
Cracker Barrell
03.2020 - 11.2020
Cashier
Lizard Thicket
05.2018 - 08.2019
High School Diploma -
Penn Foster High School
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