Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Harper

Austin

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

Server

ALC Steaks
05.2022 - Current
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized care.
  • Managed table assignments, optimizing seating arrangements for efficient service flow.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu items, service protocols, and customer interaction techniques.
  • Handled cash transactions accurately, processing payments and balancing cash drawers at shift's end.

Server

Ivars River Pub
03.2019 - 06.2022
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
  • Resolved customer complaints promptly, enhancing overall dining experience through effective communication skills.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Equestrian Trail Guide

Rancho La Rosa
03.2015 - 08.2019
  • Guided diverse groups on scenic trails, ensuring safety and enjoyment throughout excursions.
  • Educated participants on horse care, riding techniques, and trail etiquette to enhance experience.
  • Coordinated logistics for trail operations, including scheduling rides and managing equipment maintenance.
  • Mentored junior guides in best practices for customer service and equestrian skills development.
  • Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.

Education

Bachelor of Science - General Studies

Texas State University
San Marcos, TX
12-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Sales techniques
  • Shift management
  • Strong communication skills
  • Decision-making under pressure

Timeline

Server

ALC Steaks
05.2022 - Current

Server

Ivars River Pub
03.2019 - 06.2022

Equestrian Trail Guide

Rancho La Rosa
03.2015 - 08.2019

Bachelor of Science - General Studies

Texas State University

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