Caitlin Holbrook
Howell,MI
Summary
Dynamic and results-driven waitstaff professional with a proven track record at Leo’s Coney Island. Expert in multitasking and order accuracy, enhancing customer satisfaction through attentive service and effective complaint handling. Successfully trained new staff, fostering teamwork and improving service standards, contributing to increased revenue and a welcoming dining atmosphere.
Overview
13
13
years of professional experience
Work History
Wait Staff Member
Leo’s Coney Island
Howell, MI
06.2017 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Wait Staff Member
Tinos Koney Island
Novi, MI
06.2019 - 11.2020
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Waitress Supervisor
Shogun Japanese Steakhouse
Brighton, MI
09.2012 - 2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Education
General
Hartland Highschool
Hartland, MI06.2008
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Memory retention
- Supply restocking
- Handling complaints
- Menu memorization
- Order accuracy
Timeline
Wait Staff Member
Tinos Koney Island
06.2019 - 11.2020
Wait Staff Member
Leo’s Coney Island
06.2017 - Current
Waitress Supervisor
Shogun Japanese Steakhouse
09.2012 - 2015
General
Hartland Highschool