Caitlin Johnson
Cullman,AL
Summary
Very well rounded individual, always looking to gain knowledge in any specific area. Has the ability to work well with others, works well under time constraints, and remains calm and focused while performing stressful tasks, as well as being able to complete specific tasks assigned in a timely, professional manner.
Overview
5
5
years of professional experience
Work History
Account Executive
Hometown Healthcare
Huntsville , Alabama
02.2025 - Current
- Developed client relationships to understand DME needs and preferences.
- Managed account activities to ensure timely service delivery and satisfaction.
- Collaborated with cross-functional teams to streamline patient care processes.
- Resolved client inquiries and concerns to maintain strong partnerships.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
Front Office Coordinator
Alabama Orthopedic Institute
Cullman , Alabam
09.2024 - 02.2025
- Check in and out of patients
- Collect any outstanding balances and copays
- Verify insurance benefits
- Medical Records Requests
- Faxing and filing of any documentation that needs a doctors signature
- Balancing cash drawer
- Processing subpoenas
Ophthalmic Assistant
Perspective Eyecare
Cullman, Alabama
06.2023 - 08.2024
- Scheduled appointments for patients and verified insurance eligibility on all patients
- Completed all patient in room workouts including checking VA, IOP, Refractions and any needed testing(OCT, Visual Fields or Optos)
- Ensured that all instruments were cleaned properly after each use in accordance with sterilization protocols.
Customer Care Repres
AED Brands
Kennesaw
10.2022 - 07.2023
- Responsible for overseeing online web orders
- Processing web orders and properly verifying addresses
- Triage incoming phone calls
- Placing mobile orders.
Ophthalmic Assistant
Marietta Eye Clinic
Marietta
04.2022 - 10.2022
- Responsible for work ups of all patients before they are seen by doctor
- IOP checks
- MRX/Refractions
- Charting with EMA/EMR system corresponding with specific patient charts
- Visual field screening
- OCT/RNFL
- Lenstar.
Embroidery Expert & Sales
Marshmallow Dreams
Smyrna, Georgia
06.2020 - 04.2021
- Managing and completing embroidery jobs in a timely and correct manner
- Customer sales inside store front.
Education
Associate of Applied Science - Criminal Justice Technology
Chattahoochee Technical College
Marietta, GA12.2021
Certificate of Studies - Criminal Justice Technology
Chattahoochee Technical College
Marietta, GA12.2021
Certificate of Studies - Criminal Justice Specialist
Chattahoochee Technical College
Marietta, GA12.2021
Skills
- Experienced
- Medical History Taking
- HIPAA Compliance
- Patient Care
- Insurance Verification
- Appointment Scheduling
- Call triaging
- Electronic Health Records Management
- Appointment management
- Account management
- Client relationship management
- Product recommendations
References:
- Brittany Garmon (256) 595-0743
- Melanie Lawson (205) 515-8431
- Heather White (256) 339-4344
Timeline
Account Executive
Hometown Healthcare
02.2025 - Current
Front Office Coordinator
Alabama Orthopedic Institute
09.2024 - 02.2025
Ophthalmic Assistant
Perspective Eyecare
06.2023 - 08.2024
Customer Care Repres
AED Brands
10.2022 - 07.2023
Ophthalmic Assistant
Marietta Eye Clinic
04.2022 - 10.2022
Embroidery Expert & Sales
Marshmallow Dreams
06.2020 - 04.2021
Associate of Applied Science - Criminal Justice Technology
Chattahoochee Technical College
Certificate of Studies - Criminal Justice Technology
Chattahoochee Technical College
Certificate of Studies - Criminal Justice Specialist
Chattahoochee Technical College