Caitlin Kelly
Fort Collins,CO
Summary
Motivated Fraud Analyst touting 5 years of expertise investigating suspicious activity for FNBO Bank. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fraud Analyst II
First National Bank of Omaha
09.2022 - 02.2024
- Monitor Consumer and Commercial account activity
- Review outgoing 'Billpays'
- Contact clients with suspicions
- Reject payment if necessary
- Facilitate in the release of new programs such as Zelle or new online programs to minimize fraud exposure
- Review mobile and atm deposited checks for fraud activity
- Review high risk incoming and outgoing wires for Consumer and Commercial accounts
- Speak to bankers and branches about fraud situations
- Review and respond to over 200 daily emails sent to the fraud team
- Review applications and transfers for online only bank
- Review and decision online applications
- Identify and prevent fraud trends
- Create written procedures for new systems and processes.
Personal Banker
First National Bank of Omaha
06.2019 - 09.2022
- Work with my team to efficiently manage high volumes of customer activity
- Being a resource for clients and coworkers on escalated issues
- Provide appropriate bank products to problem solve solutions for clients
- Formulate financial plans for clients in all walks of life
- Proactively follow up with clients to continue fostering financial growth
- Assist new bankers and tellers in growing essential financial knowledge
- Work with my team to efficiently manage high volumes of customer activity
- Compile documents for annual audits
- Ensure sustainable growth for company by building long-term relationships with clients by banking with integrity.
Universal Banker
First National Bank of Omaha
09.2017 - 06.2019
- Efficiently process teller transactions
- Work with my team to efficiently manage high volumes of customer activity
- Interact with clients in building better financial futures, from first checking account to growing a local business
- Identify opportunities for client growth and follow up directly or refer to team member
- Open, close and maintenance accounts.
Head Cashier and Bargain Department Lead
Barnes and Noble
08.2015 - 01.2018
- Resolved customer concerns & assisted in locating product
- Money handling, including daily deposit & accounting (head cashier).
Front Desk Clerk
Sleep Inn
06.2014 - 01.2015
- Checked in guests & dealt with guest issues as they arose
- Handled money & maintained general professional upkeep of front lobby & linens.
Education
Bachelor of Arts - International Relations, History, French
Cornell College
Mount Vernon, IA12.2011
Skills
- Microsoft Office
- Microsoft Teams
- Salesforce
- Notary Public
- Audit/ Compliance
- Data Analysis
- Fraud prevention
- Fraud Detection
- Dispute Resolution
- Effective Communication
- Loss Prevention
- Anti-Fraud Systems
Certification
Notary Public
Languages
French
Limited Working
Timeline
Fraud Analyst II
First National Bank of Omaha
09.2022 - 02.2024
Personal Banker
First National Bank of Omaha
06.2019 - 09.2022
Universal Banker
First National Bank of Omaha
09.2017 - 06.2019
Head Cashier and Bargain Department Lead
Barnes and Noble
08.2015 - 01.2018
Front Desk Clerk
Sleep Inn
06.2014 - 01.2015
Bachelor of Arts - International Relations, History, French
Cornell College
Notary Public
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