Caitlin Laskey
Summary
Experienced in team leadership, strategic planning, and operational management, prepared to thrive in fast-paced environments. Proven track record of ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability to consistently meet changing needs. Possess skills to effectively manage multiple tasks, handle customer inquiries, and maintain a clean and organized workspace. Reliable and results-driven individual with a positive attitude and excellent communication skills, ready to contribute to the success of any organization.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
The Home Depot
07.2022 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed and motivated employees to be productive and engaged in work.
Server
Texas Roadhouse
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Crew Trainer/MIT
McDonald's
02.2018 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CA05-2021
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Data Analytics
- Strong Work Ethic
- Exceptional customer service
- Sales and Retail Experience
Timeline
Server
Texas Roadhouse
11.2023 - Current
Customer Experience Manager
The Home Depot
07.2022 - Current
Crew Trainer/MIT
McDonald's
02.2018 - 07.2022
Associate of Science -
Chaffey College
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