Caitlin Lees
Janesville,WI
Summary
Organized and dependable candidate experienced in identifying and coordinating process improvement initiatives, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with enthusiasm & dedication.
Overview
8
8
years of professional experience
Work History
Process Assistant
Shopbop - Amazon
12.2021 - Current
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Conducted training and change management processes to improve operations.
- Monitored and reported on process performance to verify compliance with established standards.
- Established administrative work procedures to track staff's daily tasks.
Document Processor
Data Dimensions
12.2018 - 12.2021
- Identified areas of weakness and recommended or implemented process improvements.
- Converted documents from one application to another.
- Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
Cake Decorator
Walmart
04.2016 - 12.2018
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Maintained clean and organized work area, ensuring compliance with health and safety standards.
- Managed display cases to verify freshness and attractiveness of products.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH02.2025
Associate of Science - Liberal Arts And General Studies
University of Wisconsin - Whitewater
Whitewater, WI05.2019
Skills
- Safety Management
- Management Support
- Workflow Management
- Report Analysis
- Teamwork and Collaboration
- Multitasking and Time Management
- Customer Service
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Microsoft Office
- Active Listening
Timeline
Process Assistant
Shopbop - Amazon
12.2021 - Current
Document Processor
Data Dimensions
12.2018 - 12.2021
Cake Decorator
Walmart
04.2016 - 12.2018
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Liberal Arts And General Studies
University of Wisconsin - Whitewater
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