Caitlin Luedecke
Cypress,TX
Summary
Customer Oriented, Performance driven Sales Counselor with 2 years experience building Sales Skills. Significant Customer Service background including both service and management levels. Consistent and Well-Organized, successful at meeting monthly goals, providing accurate and timely updates and establishing strong relationships with co-workers, clients and realtors.
Overview
14
14
years of professional experience
Work History
Sales Counselor
Meritage Homes
Houston, TX
09.2020 - Current
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Engaged weekly with management teams, construction managers and clients to communicate and evaluate project status results.
- Cultivated and developed professional relationships with Realtor Partners.
- Established solid and loyal relationships with over 50 home buyers.
- Enhanced customer satisfaction ratings by effectively resolving issues.
Senior HR & Benefits Specialist
Employer Flexible
06.2017 - Current
- Responsible for maintaining processes on all pre-employment, new hire, termination and FMLA/LOA cases
- Responsible for maintaining compliance on leave requests, employee relations, terminations and all phases of unemployment claims including hearings
- Provide training to all new clients on the HRIS system, New Hire processes and best practice HR Administration
- Support the HR Consultant team in new client onboarding, On-site client trainings, Five Dysfunctions of a Team trainings, handbook development, and research and assist with complicated HR issues
- Lead the company wide Employee Engagement team, known as E.P.I.C.
Assistant Manager
Willie’s Grill and Icehouse
03.2011 - 06.2017
- Responsible for preparation quality (ordering, receiving, vendor relations, staffing, inventory, food preparation, sanitation, maintenance, security and training)
- Met or exceeded all accuracy, productivity and profitability objectives
- Responsible for service quality (staff scheduling, interviewing, hiring, developing, training, plate presentation, in-store and to-go, problem prevention, customer satisfaction)
- Demonstrating leadership and managerial attention to detail to maintain a smoothly running restaurant
- Met or exceeded all sales, profit, and customer service objectives
- Additional responsibilities include: general manager vacation relief, store records, corporate reporting, regulatory compliance, special promotions and off-site event catering.
Education
Advanced
University of Houston, Lonestar Community College
01.2007
Skills
- Product Knowledge and Effective Presentation
- Lead Generation, Cultivating Relationships with Realtors
- Customer Retention, Account Management, Sales Closing
- Salesforce, CRM, Darwin software, MPO, Oz Principle PIL trained Experience with Micros, Brink, Decision Logic, Inmoment, Rightview Web, TalentReef, Ultipro, Mirus, and Hot Schedules Proficient with office equipment, communications, HRIS and MS software
Additional Information
- Champions School of Real Estate, Houston, Texas Real Estate Sales Agent License #742445 (inactive status)
Timeline
Sales Counselor
Meritage Homes
09.2020 - Current
Senior HR & Benefits Specialist
Employer Flexible
06.2017 - Current
Assistant Manager
Willie’s Grill and Icehouse
03.2011 - 06.2017
Advanced
University of Houston, Lonestar Community College
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