Laurie Boyer
Fairport,NY
Summary
Results-oriented Sales Counselor experienced in high-stakes sales environments. Achieved consistent sales targets through strong negotiation skills and effective relationship-building, leading to significant revenue growth and enhanced customer retention. Focused on delivering exceptional customer service and fostering client loyalty.
Overview
5
5
years of professional experience
Work History
Sales Counselor
Windward Communities
Clearwater, Florida
06.2023 - Current
- Assisted potential residents in understanding community offerings and benefits.
- Conducted tours of properties, highlighting key features and amenities.
- Educated clients on leasing processes and community policies effectively.
- Developed and implemented strategies to increase sales.
- Resolved customer inquiries promptly and professionally.
- Maintained accurate records of inquiries and follow-ups in the CRM system.
- Collaborated with marketing team to develop promotional campaigns for new products and services.
- Collaborated with marketing team to develop promotional materials and events.
- Fostered relationships with local businesses to enhance resident services and partnerships.
- Encouraged positive promotion of community to friends, acquaintances, and family to increase sales.
- Networked with local community groups and organizations to promote referrals.
- Participated in team meetings to brainstorm ideas for improving sales processes.
- Utilized CRM software to track sales leads from initial contact through closing deals.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Performed follow-up communications to ensure customer satisfaction post-sale. calls after sales closure to ensure customer satisfaction.
- Coordinated with other departments to ensure timely delivery of products and services.
- Assisted customers in completing paperwork for purchases.
- Generated reports on monthly, quarterly, annual sales performance data.
- Attended industry seminars and workshops to stay abreast of latest trends.
- Negotiated deals and handled complaints or objections.
- Produced sales documents, finalized deals and filed records.
- Negotiated deals and handled complaints or objections.
- Produced sales documents, finalized deals and filed records.
Sales Coordinator
Devara Inc
Macedon, New York
11.2021 - 06.2023
- Coordinated sales schedules and ensured timely communication with clients and staff.
- Assisted in preparing sales presentations and marketing materials for client meetings.
- Coordinated and finalized sales proposals to complete purchases.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Listened to customer needs to identify and recommend best products and services.
- Managed inventory tracking using CRM software to maintain accurate stock levels.
- Processed orders received from customers within specified timelines.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
- Monitored customer feedback and reported insights to enhance service delivery.
- Organized sales data analysis to support strategic decision-making within the team.
- Maintained accurate records of sales activity and generated reports for management review.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Performed follow-up calls with customers after each sale was completed.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
Education
Sales/Customer Service
Webinar
03.2025 - 04.2025
Lakeland Community College
Willoughby, OHSkills
- Sales strategy
- Lead generation
- Sales expertise
- Closing deals
- Sales closing
- CRM software
- CRM proficiency
- Customer relationship management
- Sales reporting
- Customer relations
- Product knowledge
- Market analysis
- Competitor research
- Territory growth
- Prospecting clients
- Lead prospecting
- Lead database management
- Negotiation techniques
- Objection handling techniques
- Persuasion techniques
- Cross-selling
- Upselling
- Cold calling techniques
- Effective communication
- Interpersonal communication skills
- Problem solving
- Complex Problem-solving
- Conflict resolution
- Networking skills
- Strategic planning
- Complex Problem-solving
Accomplishments
- Received multiple awards for meeting quarterly/annual sales for most homes sold and meeting net fill Target goals
- Received awards for most positive customer reviews
Timeline
Sales/Customer Service
Webinar
03.2025 - 04.2025
Sales Counselor
Windward Communities
06.2023 - Current
Sales Coordinator
Devara Inc
11.2021 - 06.2023
Lakeland Community College