Caitlin Lynch
West Springfield,MA
Summary
Dedicated and customer-focused Travelers professional seeking a Catastrophe Resolution Trainee position. Eager to leverage my strong communication, analytical, and problem-solving skills to support claim resolution and provide exceptional service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Travelers Insurance
Hartford, CT
11.2023 - Current
- Provide support to customers and agents in home, auto, umbrella, and specialty sectors by efficiently addressing inquiries and policy updates.
- Manage a high volume of calls and service requests, ensuring attention to detail, accuracy, and compliance with company procedures.
- Collaborate with internal departments to resolve customer issues, effectively balancing multiple priorities, and providing timely, empathetic solutions.
- Team player involved in the Travelers community; 2024 Travelers Golf Championship Volunteer, Team Wellness Champion, Active member of the Windsor Street and NER Engagement Committees.
Household Manager
Katherine Waterman N.P.
08.2020 - 07.2023
- Oversaw daily household operations and managed both personal and professional schedules. Communicated with external vendors, including landscapers and housekeepers, to maintain the home environment.
- Provided transportation and care for children ages 2, 6, and 9, ensuring their well-being through school runs and extracurricular activities.
Event and Marketing Coordinator
The Connors Center, Boston College
03.2018 - 04.2020
- Managed social media content, increased engagement, and fostered new relationships with clients. Successfully organized the Connors Center's 2020 Bridal Expo.
- Consulted with clients, managed event timelines, and coordinated with vendors to ensure smooth execution of weddings and corporate events.
Major Gifts and Event Management Internship
EcoTarium
02.2018 - 06.2018
- Planned and executed the Ecotarium’s annual fundraiser, raising over $200,000 through auctions. Managed donor relations via Altru, coordinated gala logistics, and delivered outstanding customer support.
Education
Bachelor of Arts - Communication
Worcester State University
Worcester, MA2022
Skills
- Critical Thinking and Problem-Solving
- Conflict management
- Strong customer service skills
- Excellent verbal and written communication
- Detail-oriented
- Adaptability
Timeline
Customer Service Representative
Travelers Insurance
11.2023 - Current
Household Manager
Katherine Waterman N.P.
08.2020 - 07.2023
Event and Marketing Coordinator
The Connors Center, Boston College
03.2018 - 04.2020
Major Gifts and Event Management Internship
EcoTarium
02.2018 - 06.2018
Bachelor of Arts - Communication
Worcester State University
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