Caitlin Marie Hamilton

Managed high-volume data tracking and reporting using Excel and internal systems
Coordinated communications and documentation across multiple stakeholders
Maintained accurate records and ensured timely completion of administrative processes
Provided customer support and problem resolution in a fast-paced environment

Processed patient records and documentation within EHR systems
Verified insurance, patient data, and medical documentation for accuracy
Maintained high-volume data entry and record management workflows
Supported HEDIS reporting and quality compliance initiatives
Provided customer support while ensuring confidentiality of patient information

Supported Health Information Management operations, including medical record tracking and compliance
Maintained confidential records in accordance with HIPAA and federal regulations
Tracked credentialing and compliance for medical staff and administrative personnel
Generated reports and monitored data accuracy for departmental performance
Assisted with policy updates and compliance procedures related to medical records

Processed high-volume Release of Information (ROI) requests in compliance with HIPAA regulations
Verified patient identity, authorizations, and eligibility prior to release of medical records
Retrieved, compiled, and transmitted medical records from multiple systems and facilities
Performed quality checks to ensure accuracy, completeness, and proper documentation
Managed sensitive records, including behavioral health information, requiring strict confidentiality
Maintained tracking logs and spreadsheets to monitor request status and turnaround times
Communicated with providers, law firms, and external agencies to fulfill records requests
Ensured timely completion of requests while meeting productivity and accuracy standards
Trained and supported staff on ROI procedures, workflows, and compliance requirements