Caitlin Medina
Waukee,IA
Summary
Detail-oriented team player with strong organizational skills and great attention to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Associate Underwriter
Nationwide Mutual Insurance Company
10.2021 - Current
- Ensured compliance with industry regulations and company policies through careful adherence to established guidelines.
- Demonstrated strong attention to detail, thoroughly reviewing policy documents for accuracy and completeness before issuance.
- Reduced processing time for applications, ensuring timely decision-making while maintaining quality standards in risk assessment procedures.
Commercial Lines Processor
Nationwide Mutual Insurance Company
09.2019 - 10.2021
- Streamlined the processing of commercial lines by implementing efficient organizational systems and workflows.
- Maintained high-quality data entry standards, resulting in fewer errors and increased efficiency within the department.
- Managed a high-volume workload while consistently meeting tight deadlines under pressure without sacrificing quality or attention to detail.
Insurance Service Analyst
Nationwide Mutual Insurance Company
08.2017 - 09.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Lead Customer Service Manager
Forever 21
09.2015 - 07.2017
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted customers directly when necessary, demonstrating empathy and excellent problem-solving abilities in challenging situations.
Education
Bachelor of Arts - Journalism And Mass Communications
University of Iowa
Iowa City, IA05.2016
Skills
- Exceptional interpersonal communication
- Microsoft Outlook, Word, and Excel
- Highly Organized
- Problem-Solving
- Detail oriented
- Account Analysis
- Data Entry and 10-Key
- Time Management
Timeline
Associate Underwriter
Nationwide Mutual Insurance Company
10.2021 - Current
Commercial Lines Processor
Nationwide Mutual Insurance Company
09.2019 - 10.2021
Insurance Service Analyst
Nationwide Mutual Insurance Company
08.2017 - 09.2019
Lead Customer Service Manager
Forever 21
09.2015 - 07.2017
Bachelor of Arts - Journalism And Mass Communications
University of Iowa
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