Caitlin Milan
Kissimmee,FL
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
2027
2027
years of professional experience
Work History
Store Manager
GameStop
Orlando, FL
04.2019 - Current
- Responsible for managing the highest volume store in Central Florida.
- Resolves customer problems by investigating issues, answering questions and building rapport.
- Monitors employee performance and identified performance gaps for corrective action.
- Conducts phone screenings, interviews and onboarding to ensure talent requirements are met.
- Prepares weekly schedules to verify proper floor coverage within fiscal guidelines.
- Preserves product quality by maintaining stockrooms and disposing of damaged items.
- Answers product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversees inventory management through cycle counts, audits and shrinkage control.
- Assisted with mentoring new assistant and store managers with day to day operations.
- Assists with conducting second interviews and associate readiness checklists to provide support for other stores in the district.
Security Officer
Allied Universal Security Services
Orlando, FL
2017 - 2019
CFO
Alpha Force Inc.
Kissimmee, FL
2015 - 2017
Education
High School Diploma -
Paths High School
KissimmeeSkills
- Sales Strategies
- Customer Service
- Multitasking and Organization
- Store Merchandising
- Team Building and Leadership
- Performance Evaluation and Monitoring
Timeline
Store Manager
GameStop
04.2019 - Current
Security Officer
Allied Universal Security Services
2017 - 2019
CFO
Alpha Force Inc.
2015 - 2017
High School Diploma -
Paths High School