Caitlin Miller
Gardnerville,NV
Summary
Motivated employee with an engaging personality and flexible. Trained in basic accounting and record management as a desk clerk and medical biller.
Overview
5
5
years of professional experience
Work History
Server
Fuentes, Restaurant And Cantina
Minden, NV
05.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Accountant
Wylder Hope Valley Resort
Markleeville, CA
12.2020 - 04.2022
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Medical Billing and Collections Specialist
Carson Valley Medical Center
Minden, NV
08.2020 - 11.2020
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
Medical Collections Representative
Carson Medical Group
Carson City, NV
08.2019 - 08.2020
- Improved patient satisfaction by effectively managing medical collections processes and promptly addressing concerns.
- Reduced delinquency rates by maintaining consistent communication with patients regarding payment plans and outstanding balances.
- Streamlined medical billing procedures for increased efficiency and accuracy in the collections process.
- Ensured timely reimbursements by diligently researching insurance claims and negotiating settlements on behalf of providers.
- Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
- Maintained strict confidentiality of sensitive patient information in accordance with federal and state regulations, ensuring ethical collections practices.
- Assisted in reconciling deposit and patient collections.
- Processed billing calls and answered questions from patients and third-party carriers.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
No Degree - General Studies
Modesto Junior College
ModestoHigh School Diploma -
Mountain Oaks School
San Andreas, CA05.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Relations Management
- Adaptable and Flexible
- Cool Under Pressure
- Inventory Management
- Courteous Phone Demeanor
Timeline
Server
Fuentes, Restaurant And Cantina
05.2022 - Current
Accountant
Wylder Hope Valley Resort
12.2020 - 04.2022
Medical Billing and Collections Specialist
Carson Valley Medical Center
08.2020 - 11.2020
Medical Collections Representative
Carson Medical Group
08.2019 - 08.2020
No Degree - General Studies
Modesto Junior College
High School Diploma -
Mountain Oaks School