Caitlin Mora
San Antonio
Summary
Proven administrative assistant with a track record of enhancing operational efficiency at Audi North Park. Excelled in customer service and data management, significantly improving client satisfaction and record accuracy. Skilled in Microsoft Word and adept at fostering professional relationships, demonstrating both hard and soft skills crucial for office administration success.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Warranty Administrative Assistant
Audi North Park
11.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Service Receptionist/ Warranty Clerk
Audi North Park
10.2021 - 11.2022
- Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
- Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
- Ensured timely completion of essential paperwork for each customer visit, improving overall operational efficiency.
- Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
- Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
- Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
- Maintained up-to-date knowledge of industry trends and manufacturer-specific warranties, ensuring accurate information was provided to customers at all times.
Sales Associate
James Avery Artisan Jewelry
12.2019 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - Liberal Arts
Trinity Valley Community College
Athens, TXHealth Care Administration
University of Phoenix
Tempe, AZSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Scheduling
- Payroll and budgeting
- Accounting support
Timeline
Warranty Administrative Assistant
Audi North Park
11.2022 - Current
Service Receptionist/ Warranty Clerk
Audi North Park
10.2021 - 11.2022
Sales Associate
James Avery Artisan Jewelry
12.2019 - 01.2022
Associate of Arts - Liberal Arts
Trinity Valley Community College
Health Care Administration
University of Phoenix
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