Caitlin Nelson
Wichita,KS
Summary
Dynamic Office Manager with proven expertise at Hometown Flooring, excelling in customer service and payroll administration. Enhanced client satisfaction through effective communication and timely issue resolution. Skilled in inventory management and social media oversight, driving engagement and operational efficiency. Recognized for fostering positive relationships and optimizing processes to elevate business performance.
Overview
8
8
years of professional experience
Work History
Office Manager/ Lead Sales
Hometown Flooring
Derby, KS
12.2017 - 11.2020
- Addressed customer inquiries promptly while fostering positive client relationships.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Designed promotional materials using graphic design software applications.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Managed the daily operations of all assigned social media accounts.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Identified potential opportunities for collaborations between the company and other organizations.
Store Clerk
QuikTrip
Andover, KS
01.2013 - 10.2015
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Kept work area clean and organized at all times.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Processed customer payments accurately and efficiently.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Restocked shelves with inventory as needed.
- Operated cash register in accordance with company policies and procedures.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Located items for customers and helped complete purchases by processing payments with system.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Interacted with many customers daily.
- Processed sales transactions and handled cash and credit card payments.
Education
Certified Nurses Assistant - Nursing
Wichita Area Technical College
Wichita, KS06-2014
High School Diploma -
Campus High School
Wichita05-2009
Skills
- Customer service
- Inventory management
- Supply ordering
- Social media management
- Effective communication
- Payroll administration
- Account reconciliation
- Office administration
- Clerical support
- Contract administration
- Mail handling
Timeline
Office Manager/ Lead Sales
Hometown Flooring
12.2017 - 11.2020
Store Clerk
QuikTrip
01.2013 - 10.2015
Certified Nurses Assistant - Nursing
Wichita Area Technical College
High School Diploma -
Campus High School