Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Caitlin Ogle

Galax,VA

Summary

Proven to enhance customer satisfaction through exceptional service and efficient problem-solving at County Line Cafe, I bring strong multitasking abilities and a professional demeanor. Expert in POS System Operation and cultivating warm customer relationships, my background includes training staff and improving service delivery, demonstrating a commitment to excellence and teamwork. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

12
12
years of professional experience

Work History

Wait Staff Member

County Line Cafe
10.2013 - 04.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.


Hostess

Bogeys Restaurant
06.2012 - 03.2013
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Education

Wytheville Community College
Wytheville, VA

High School Diploma -

Carroll County High School
Hillsville, VA
05.2012

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance
  • Cleanliness and hygiene
  • Handling Complaints
  • Supply Restocking
  • Memory retention

Additional Information

Reference


Dawn Isom 276-233-7498

Melissa Boone 843-222-5670

Kristen Bowers 276-233-2387

Timeline

Wait Staff Member

County Line Cafe
10.2013 - 04.2024

Hostess

Bogeys Restaurant
06.2012 - 03.2013

Wytheville Community College

High School Diploma -

Carroll County High School

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Caitlin Ogle