Caitlin Olsen
Student
Leesburg,VA
Summary
Motivated student pursuing a double major with a Bachelor's degree in Psychology and Criminology. Possesses hands-on professional experience in a multitude of customer-service orientated positions. Consistently goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic, highly organized and responsible, with top-notch communication and critical thinking skills.
Overview
8
8
years of professional experience
1
1
Language
Education
High School Diploma -
Riverside High School
Leesburg, VA 08.2014 - 05.2018
Bachelor of Science - Psychology And Criminology
Virginia Tech
Blacksburg, VA 08.2020 - Current
Work History
Delivery Driver & Baker
Campus Cookies
Blacksburg, VA
08.2020 - Current
- Fostered positive working relationships with customers by responding to questions and concerns.
- Accurately recorded delivery, payment and route information using Stride and Campus Cookies website
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with all health and safety codes.
- Cleaned and maintained kitchen equipment and oven.
Front Desk Associate & Instructor
Goldfish Swim School of Ashburn
Ashburn, VA
09.2019 - Current
- Swim school instructor working with children ages 5 months to 13 years old.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used iClass Pro to process new member sign-up, class schedules, payments, manage accounts, student absences, and more.
- Explained and demonstrated all USA Swimming strokes, exhibiting proper technique and positioning in water.
- Maintained clean and functional environment as instructor and front desk rep, periodically checking bathrooms, showers, changing rooms, observation areas, and children's play areas. Wiped down surfaces, refilled coffee pot, filled balloons and printed coloring sheets for families.
- Took inventory of snacks, equipment, drinks, cleaning supplies, and merchandise.
- Taught students pool and water safety guidelines.
- Reiterated water safety practices and lifesaving measures, including wall climbing and rollover breathing at every class to prevent accidents.
- Gave private lessons to special needs students, including those with Autism and Asperger's conditions, teaching such techniques as floating and treading water.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
Dog Walker
WAG! Dog Walking Services
Leesburg, VA
12.2018 - Current
- Tailored walks for older dogs and dogs with variety of health concerns. (Joint discomfort, epilepsy, weak trachea)
- Calendar organization of walks by day and time frame with dog profiles.
- Requires patience, energy level adaptability, comfortability around all types of dogs, and flexibility.
- Feed, walk and care for dogs during owners' absences and out-of-town trips. Sometimes spending nights at owners' residence.
- Administering medication to dogs recovering from surgery, dogs that need daily vitamins, and more.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and positive reinforcement.
Swim Coach
Lansdowne Lightning Swim Team & Clinic
Leesburg, VA
01.2017 - 08.2019
- Coached youth aged 3 to 18 for competitive swim team and oversaw participation in 15 events annually.
- Had to keep kids' focused on yourself while also allowing them to feel safe, comfortable, and have fun.
- Create safe and fun environment for kids to motivate them to work harder and enjoy swimming.
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Prepared athletes for special competitions and tournaments.
- Held special events to promote camaraderie among teammates, families and community members.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Explained and demonstrated all swimming strokes, exhibiting proper technique and positioning in water.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Hostess
Firebirds Wood-Fire Grill
Leesburg, VA
04.2018 - 08.2018
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to guests using OpenTable
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and reservation information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Baker
Fractured Prune
Leesburg, VA
10.2017 - 08.2018
- Job includes working with food including dough for donuts, toppings, and glazes.
- Jobs include working in back making glazes or filling topping bins, making dough, dropping donuts in greaser, decorating donuts, or working cash register.
- Must greet every customer and if customer is new, explain how establishment works with smile and comforting tone.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Resolved customer concerns with positive approach and constructive strategies.
- Complied with all health and safety codes.
- Cleaned and maintained kitchen equipment and oven.
Floor Monitor
Atomic Trampoline Fun Center
Leesburg, VA
01.2017 - 11.2017
- Took leadership positions during busy hours of operation or when emergencies occurred such as child getting hurt, or power outage.
- Worked as floor monitor, cleaned and set up party rooms, cleaned dishes in kitchen, and worked in front at register.
- Kept storage areas organised, clean and secure to fully protect company assets.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Lifeguard
Community Pool Services
Leesburg, VA
05.2016 - 08.2016
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored safety of all guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Inspected pool areas every 30 minutes and skimmed obstacles, including toys, trash and equipment that could hinder line of sight.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and heatwaves.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Skills
Office administration
Word
File management
Scheduling
Social perceptiveness
Problem-solving skills
Cake decorating
Adaptive and creative
Excellent customer service skills
Active listener
Swimming instruction
First Aid and CPR
Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Timeline
Delivery Driver & Baker
Campus Cookies
08.2020 - Current
Bachelor of Science - Psychology And Criminology
Virginia Tech
08.2020 - Current
Front Desk Associate & Instructor
Goldfish Swim School of Ashburn
09.2019 - Current
Dog Walker
WAG! Dog Walking Services
12.2018 - Current
Hostess
Firebirds Wood-Fire Grill
04.2018 - 08.2018
Baker
Fractured Prune
10.2017 - 08.2018
Floor Monitor
Atomic Trampoline Fun Center
01.2017 - 11.2017
Swim Coach
Lansdowne Lightning Swim Team & Clinic
01.2017 - 08.2019
Lifeguard
Community Pool Services
05.2016 - 08.2016
High School Diploma -
Riverside High School
08.2014 - 05.2018