Customer Service Advocate
United Health Group
Minnetonka, MN
01.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved member complaints efficiently and effectively.
- Scheduled and confirmed patient appointments and consultations.
- Provided support to junior staff during peak periods of workloads.
