Caitlin Queen
Dallas,GA
Summary
Personable Medical Assistant relocating to Illinois, bringing several years of hands-on experience balancing administrative and clinical duties to achieve patient satisfaction. Offering a thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant
Premier Concierge Care of Atlanta
Atlanta, Georgia
11.2024 - Current
- Assisted physicians with patient examinations and procedures, enhancing overall patient care.
- Recorded patient histories and vital signs accurately for comprehensive medical documentation.
- Educated patients on treatment plans and medication instructions during consultations.
- Coordinated referrals to specialists, facilitating seamless transitions and continuity in patient care.
- Conducted EKGs, spirometry tests, audiograms, and other diagnostic tests to support accurate diagnoses.
Medical Assistant
Wellstar Heath System
Acworth, Georgia
04.2024 - 10.2024
- Assisted physicians during patient examinations and procedures, enhancing collaborative care.
- Prepared and maintained examination rooms to uphold infection control standards.
- Recorded patient histories and vital signs to ensure accurate medical documentation.
- Administered medications and vaccinations under physician supervision following safety protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms, and other diagnostic tests per physician request.
LEAD MEDICAL ASSISTANT
New Hope Urgent Care/Allcare
Dallas, GA
01.2016 - 02.2024
- Oversaw daily operations of medical staff and patient flow at urgent care facility, ensuring efficient service delivery.
- Assisted physicians with examinations, procedures, and patient education strategies.
- Trained new medical assistants on protocols and best practices in urgent care settings.
- Maintained inventory levels for medical supplies, supporting clinic readiness and regulatory compliance.
- Escorted patients to rooms, recorded vital signs, gathered medical history, and entered information for physician review.
MEDICAL ASSISTANT
OB/GYN Associates
Marietta, GA
11.2014 - 01.2016
- Administered prescribed medications with attention to detail to promote patient safety.
- Conducted vital sign checks and accurately documented patient information to ensure comprehensive medical records.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Supported healthcare providers during patient examinations and procedures to enhance care quality.
DATA ENTRY CLERK
WELLSTAR
Acworth, GA
01.2013 - 12.2013
- Transferred confidential patient data from NextGen to EPIC for multiple Wellstar primary care offices.
- Entered and maintained patient data in electronic health record systems.
- Verified accuracy of information in medical and administrative documents.
- Processed incoming correspondence and routed to appropriate departments.
VISION THERAPIST
VISION CARE & THERAPY CENTER
Alpharetta, GA
01.2012 - 12.2013
- Performed over 500 vision therapy sessions
- Coordinated patient appointments and managed check-out procedures.
- Conducted insurance eligibility verification for patient services.
- Assisted provider in setting up a new medical practice.
MEDICAL ASSISTANT
OB/GYN Associates
Marietta, GA
01.2011 - 12.2012
- Administered prescribed medications, ensuring accuracy and compliance with treatment plans.
- Performed vital sign checks and documented patient information accurately.
- Supported healthcare providers during patient examinations and procedures to ensure quality care.
- Facilitated communication between patients and medical staff to enhance patient experience.
VISION THERAPIST
Cook Vision Therapy
Marietta, GA
01.2008 - 12.2009
- Instructed patients and families on vision therapy techniques and home exercises, fostering independent practice and improving therapy outcomes.
- Operated specialized equipment for visual training and rehabilitation, enhancing patient engagement in therapy.
- Managed administrative tasks such as charting patient records, filing documents, and scheduling appointments to ensure seamless clinic operations.
PHARMACY DRUG ASSOCIATE
Eckard
Marietta, GA
01.2004 - 12.2005
- Assisted pharmacists in preparing and dispensing prescriptions, ensuring compliance with safety and accuracy standards.
- Performed data entry for patient profiles and prescription orders, facilitating seamless billing and prescription processing.
- Managed inventory records using pharmacy software to ensure accurate stock levels and availability.
CERTIFIED NURSE ASSISTANT
Pinecrest Nursing Home
Mt. Morris, IL
01.2001 - 12.2003
- Monitored vital signs and communicated changes to nursing staff to ensure timely medical intervention.
- Supported residents with daily living activities and personal care to enhance comfort and well-being.
- Ensured cleanliness and safety of resident rooms and common areas to promote a healthy living environment.
Education
ASSOCIATES OF APPLIED SCIENCE - IN MEDICAL ASSISTING
Bauder College
Atlanta, GA01.2009
Skills
- Medical procedures
- Patient care
- Vital signs monitoring
- EKGs and phlebotomy
- Aseptic techniques
- Assessment and documentation
- Appointment scheduling
- Insurance verification
- Medical office administration
- Vision therapy
- Healthcare collaboration
- Inventory management
- Task prioritization
- Team management
- Training and mentoring
- Communication skills
Certification
Certified Clinical Medical Assistant
Timeline
Medical Assistant
Premier Concierge Care of Atlanta
11.2024 - Current
Medical Assistant
Wellstar Heath System
04.2024 - 10.2024
LEAD MEDICAL ASSISTANT
New Hope Urgent Care/Allcare
01.2016 - 02.2024
MEDICAL ASSISTANT
OB/GYN Associates
11.2014 - 01.2016
DATA ENTRY CLERK
WELLSTAR
01.2013 - 12.2013
VISION THERAPIST
VISION CARE & THERAPY CENTER
01.2012 - 12.2013
MEDICAL ASSISTANT
OB/GYN Associates
01.2011 - 12.2012
VISION THERAPIST
Cook Vision Therapy
01.2008 - 12.2009
PHARMACY DRUG ASSOCIATE
Eckard
01.2004 - 12.2005
CERTIFIED NURSE ASSISTANT
Pinecrest Nursing Home
01.2001 - 12.2003
ASSOCIATES OF APPLIED SCIENCE - IN MEDICAL ASSISTING
Bauder College