Caitlin Reynolds
Bristol,VA
Summary
Dedicated and customer-focused professional with extensive experience in customer service, sales, and management. Skilled in cash handling, appointment scheduling, and team leadership. Strong ability to build relationships with customers and coworkers, ensuring efficient service and customer satisfaction. Seeking an opportunity to leverage skills in a dynamic work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Dunkin' Donuts
Abingdon, US
08.2023 - Current
- Training new staff members
- Taking responsibility for the money in each cash register and counting those at the end of each shift
- Closing the store after each shift
- Operating cash register and managing daily transactions
- Maintaining daily tasks, cleaning duties, and store organization
- Providing excellent customer service and fulfilling customer needs
- Work efficiently in the drive-thru to ensure timely service
Homemaker & Caregiver
Bristol, US
10.2021 - 08.2023
- Managed household responsibilities, budgeting, and scheduling
- Provided full-time care for multiple young children, developing strong multitasking and time-management skills
- Maintained an organized and efficient home environment while balancing daily responsibilities
Cosmetologist/Store Manager
SmartStyle
Abingdon, US
10.2020 - 10.2021
- Held store key and managed opening/closing duties
- Made daily bank deposits and maintained accurate financial records
- Managed staff scheduling weekly and resolved customer issues
- Provided hair cutting and styling services per customer requests
- Operated cash register and managed inventory stocking via plan-o-gram
- Recommended hair care products personable to each customer's needs
- Scheduled appointments
Customer Service Representative
Kelly Connect Remote
Abingdon, US
03.2019 - 10.2020
- Handled inbound calls to resolve customer account, billing, and technical issues
- Placed outbound calls for customer follow-ups and appointment scheduling
- Maintained compliance with company policies while managing sensitive customer information
- Set up repairs and replacements for damaged hardware
- Met metric goals for call time, customer satisfaction, and call logging
- Worked remotely, communicating through virtual platforms
Customer Service Representative/Team Leader
Teleperformance
07.2017 - 08.2018
- Assisted customers with AT&T billing inquiries
- Trained new team members on company policies and procedures
- Handled escalated customer complaints and resolved issues
- Managed inbound and outbound calls to close sales and follow up on inquiries
- Scheduled appointments and processed customer transactions
- Met sales quotas and handled sensitive customer information securely
Education
High School Diploma -
Honaker High School
Skills
- Supervising Experience
- Leadership
- Team Training and mentoring
- Attendance oversight
- Strategic planning
- Schedule oversight
- Customer Service
- Sales
- Cash Handling
- Money Management
- Appointment Scheduling
- Reception
- Data Entry
- Microsoft Office
- Inventory Management
- Up-selling
- Time Management
- Organizational Skills
- Childcare
- Caregiving
Certification
- Cosmetology License, 05/01/16, Present
- Driver’s License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Supervisor
Dunkin' Donuts
08.2023 - Current
Homemaker & Caregiver
10.2021 - 08.2023
Cosmetologist/Store Manager
SmartStyle
10.2020 - 10.2021
Customer Service Representative
Kelly Connect Remote
03.2019 - 10.2020
Customer Service Representative/Team Leader
Teleperformance
07.2017 - 08.2018
High School Diploma -
Honaker High School