Caitlin Russell
Albany,OR
Summary
Accomplished Human Services Specialist 3 with a proven track record at Oregon Department of Human Services, enhancing inter-team communication and reducing application errors significantly. Expert in critical thinking and leadership, adept at fostering respect and dignity in client interactions. Skilled in analyzing complex financial documents, ensuring accurate and timely eligibility determinations. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Benefit and Eligibility Worker
Oregon Department Of Human Services
07.2023 - Current
- Streamlined communication between teams and community partners, ensuring smooth coordination and quicker completion of tasks related to determining eligibility.
- Reduced errors in application processing through diligent review of documentation and attention to detail.
- Assisted clients in understanding their rights, responsibilities, and available resources within the programs they were applying for.
- Promoted an inclusive environment by treating all clients with respect and dignity, regardless of their background or circumstances.
- Demonstrated empathy towards clients facing challenging situations while maintaining professionalism during all interactions.
- Maintained professional development through regular participation in trainings and workshops on relevant topics related to eligibility determination.
- Leveraged strong analytical skills to evaluate complex financial documents necessary for determining program eligibility accurately without compromising timeliness or quality of service delivery.
Inventory Control Clerk
Safeway
09.2021 - 06.2023
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Manage 15 deliveries per day and communicate with over 20 order writers
- Trained new employees on inventory control processes, ensuring consistency across all team members.
Person in Charge
Albertsons
08.2018 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Worked with management team to implement proper division of responsibilities.
- Accomplished multiple tasks within established timeframes.
- Monitored workshop work flow for over 50 employees.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Associate Degree - Psychology
Linn-Benton Community College
Albany, OR06.2024
Honors Diploma -
Willamette High School
Eugene, OR06.2020
Skills
- Collaboration/Teamwork
- Time Management
- Commitment to valuing diversity
- Critical Thinking
- Written And Verbal Communication
- Data Entry and Maintenance
- Policy Knowledge
- Interview techniques
- Employee Coaching and Motivation
- Calm and Professional Under Pressure
- Handling Escalations
- Records Organization and Management
Languages
Spanish
Limited Working
Timeline
Benefit and Eligibility Worker
Oregon Department Of Human Services
07.2023 - Current
Inventory Control Clerk
Safeway
09.2021 - 06.2023
Person in Charge
Albertsons
08.2018 - 08.2021
Associate Degree - Psychology
Linn-Benton Community College
Honors Diploma -
Willamette High School
Similar Profiles
Kane WillhoftKane Willhoft
Human Services Specialist at Oregon Department Of Human ServicesHuman Services Specialist at Oregon Department Of Human Services
Rhonda MatheneyRhonda Matheney
Customer Service Representative Remote at Oregon Department Of Human ServicesCustomer Service Representative Remote at Oregon Department Of Human Services
Nikki AllisonNikki Allison
Eligibility Worker (Human Services Specialist 3) at Oregon Department Of Human ServicesEligibility Worker (Human Services Specialist 3) at Oregon Department Of Human Services