Felicia Stafford
Wilsonville,OR
Overview
11
11
years of professional experience
Work History
Benefit and Eligibility Worker (HSS3)
Oregon Department Of Human Services
02.2023 - Current
- Conduct comprehensive income and expense calculations for Oregonian's, ensuring accurate benefit determinations and issuances
- Complete accurate and thorough data collection using application materials, verification documents, and interviewing techniques
- Assist Oregonian's in understanding complex program requirements, eligibility decisions, policies and procedures
- Refer Oregonian's to resources and programs outside of agency for additional assistance
- Manage high call volumes while providing exceptional customer support and maintaining professional composure
- Handle escalated situations professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Administrative Assistant
Acorn Property Management
02.2017 - 12.2022
- Coordinated move-ins,move-outs, and tenant inspections
- Provided excellent customer service by promptly responding to applicants, tenants, property owners, and prospects
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- Processed applications by conducting thorough background check, income verification, credit checks, and verifying references to select qualified tenants.
- Maintained sensitive information by adhering to strict privacy policies and implementing secure filing systems and data back up.
- Organized office events such as staff meetings and team building activities
- Created and updated advertisements for properties to maintain property interest
Sales Associate
Kohl’s Department store
07.2014 - 02.2017
- Provided accurate and knowledgeable information regarding products, advertisements, promotions, and loyalty programs
- Volunteered with nonprofits through Kohl's Cares program: Children's Miracle Network, Food for Lane County, Children’s Adventure museum, ect.
- Assisted in training new employees on company policies, procedures, and systems
- Greeted customers entering store and responded promptly to customer questions and inquires
- Operated cash register for cash, check, and credit card transactions with accuracy
Caregiver
Senior and Disabled services
06.2014 - 10.2014
- Cleaned house, ran errands, managed laundry, and completed grocery shopping.
- Assisted patient with self-administered medications.
- Assisted with dressing, bathing, grooming for client comfortability and hygiene
- Prepared meals and assisted with feeding
- Maintained detailed documentation of patient progress and communicated updates to hospice care team
- Provided emotional, physical, spiritual comfort for patient through end of life care
Education
Human Services
Lane Community College
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Springfield High School
06.2014
Skills
- Application processing
- Written and verbal communication
- Telephone etiquette
- Effective customer communication
- Social program eligibility
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
- Friendly, positive attitude
Timeline
Benefit and Eligibility Worker (HSS3)
Oregon Department Of Human Services
02.2023 - Current
Administrative Assistant
Acorn Property Management
02.2017 - 12.2022
Sales Associate
Kohl’s Department store
07.2014 - 02.2017
Caregiver
Senior and Disabled services
06.2014 - 10.2014
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Springfield High School
Human Services
Lane Community College
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