Caitlin Shepherd
Cape Coral,USA
Summary
Dynamic professional with extensive experience in healthcare coordination at Lee Health, excelling in insurance verification and patient management. Proven ability to enhance customer service and operational efficiency, leveraging expertise in Epic. Recognized for cultivating strong client relationships and delivering exceptional event experiences in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Lead Surgery Coordinator
Lee Health, LPG General Surgery
Cape Coral, FL
09.2021 - Current
- Verifies insurance pre-authorization prior to surgery whether online or over the phone.
- Schedules patients to coordinate with OR doctor’s surgery schedule/open block times.
- Open’s new cases in Iqueue, resolves issues with surgeries, calls patients with updates and uses Epic for all encounters.
- Maintain patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
Bartender
So Eventful Catering & Wedding Services
Fort Myers, FL
12.2023 - 06.2024
- Maintained a clean and sanitary bar area while serving drinks efficiently.
- Stocked bar supplies as needed for events and dismantled setup after closing.
- Prepared specialty cocktails and provided drink recommendations to enhance guest experience.
Customer Service Associate
Overtime Pizzeria & Sports Pub
Cape Coral, FL
05.2017 - 08.2021
- Elevated dining experiences through friendly, efficient service delivery.
- Recommended menu items and specialty drinks following company guidelines.
- Trained new servers on menu offerings and established quality service standards.
Customer Service Associate
Buffalo Wild Wings
Cape Coral, FL
06.2016 - 05.2017
- Ensured enjoyable dining experiences for restaurant customers through attentive service.
- Took orders, served food, and cleaned tables promptly to maintain a welcoming environment.
- Resolved customer complaints efficiently to uphold service quality.
- Managed cash handling and utilized credit card services accurately.
- Performed nightly checkouts to ensure balanced financial records.
Banquet Coordinator/Server
Landings Yacht & Country Club
Fort Myers, FL
01.2013 - 01.2016
- Successfully organized private events from inception to completion.
- Collaborated with kitchen staff via POS and verbal communication to enhance customer satisfaction.
- Developed a personal order management system to improve service quality.
- Cultivated loyal customer base, resulting in consistently outstanding reviews.
Education
Associates of Applied Science -
FSW
Fort Myers, FL01.2024
High School Diploma -
Mesquite High School
Gilbert, AZ01.2004
Skills
- Time management
- Customer service
- Restaurant and banquet operations
- Epic and Availity proficiency
- Iqueue expertise
- Microsoft Excel and Word
- Point of sale systems
- Insurance verification
Additional Information - Core Competencies
- Communication - verbal, written and listening
- Time management
- Project management
- Organization
Accomplishments
- Part of the Brand Champion Program within Lee Health
References
References available upon request.
Timeline
Bartender
So Eventful Catering & Wedding Services
12.2023 - 06.2024
Lead Surgery Coordinator
Lee Health, LPG General Surgery
09.2021 - Current
Customer Service Associate
Overtime Pizzeria & Sports Pub
05.2017 - 08.2021
Customer Service Associate
Buffalo Wild Wings
06.2016 - 05.2017
Banquet Coordinator/Server
Landings Yacht & Country Club
01.2013 - 01.2016
Associates of Applied Science -
FSW
High School Diploma -
Mesquite High School
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