Caitlin Simon
Lindenhurst,USA
Summary
Payroll and billing specialist with extensive experience in multi-state payroll management and labor law compliance. Strong analytical skills and attention to detail ensure accurate reporting and effective problem resolution. Proficient in WinTeam and ADP systems, consistently delivering exceptional results in payroll management and benefits administration.
Overview
17
17
years of professional experience
Work History
Payroll/Billing Specialist
ARROW SECURITY
Smithtown, USA
01.2024 - Current
- Process end to end weekly payroll and billing for a portfolio of clients in multiple states, including New York City, Massachusetts, Rhode Island, Connecticut, Florida, Georgia, North Carolina, South Carolina, Missouri, Mississippi and Washington using Winteam payroll and billing system.
- Process supplemental pay for prevailing wage payroll in Connecticut, New York City and Rhode Island.
- Work closely with 32BJ union for New York City and Connecticut employees to ensure union dues are deducted accurately based on hourly rate as well as the strict terms of the “Collective Bargaining Agreement (CBA).”
- Quickly and efficiently resolve payroll and billing discrepancies by analyzing employees' pay and other pertinent information.
- Ensure payroll procedures remain compliant with Federal, State, and Local payroll, wage, and hour laws and best practices.
- Create, maintain, and run a wide variety of reporting used for tracking, auditing, and analyzing payroll and employee data for multiple departments.
- Processed employment and wage verifications, DOL unemployment verifications, and garnishments.
- Apply good time management skills to meet strict payroll deadlines.
- Actively assist in multiple acquisitions and ensure there is a smooth transition for all employees being acquired from previous companies in multiple states.
Payroll Assistant
PROFESSIONAL PHYSICAL THERAPY
Melville, USA
01.2019 - 01.2024
- Performed the input, calculation, processing, and recording of all on and off cycle payroll runs to ensure accuracy using ADP workforcenow payroll system.
- Updated payroll records by entering changes in exemptions, insurance coverages, job titles, department/division transfers, and salary changes to ensure compliance and accuracy.
- Resolved payroll discrepancies by analyzing employee pay information and implementing corrective actions to maintain payroll integrity.
- Processed employment and wage verifications, DOL unemployment verifications, and garnishments.
- Followed up with employees and managers regarding all payroll concerns including payroll adjustments, PTO, PFL, FMLA and Disability.
- Created, maintained, and ran a wide variety of reporting used for tracking, auditing, and analyzing payroll and employee data for multiple departments.
- Oversaw group benefit programs, covering health, dental, vision, disability, life insurance, workers comp, and 401(k) retirement plans.
- Reconciled monthly benefit invoices and resolved discrepancies identified with payroll and vendor.
- Resolved any employee benefit issues such as reimbursements, benefit cancellations or new elections.
- Assisted new hires and qualifying employees in selecting benefit enrollments through ADP workforcenow during specific work events and yearly open enrollment to facilitate smooth transitions.
Receptionist
PROFESSIONAL PHYSICAL THERAPY
Commack, USA
01.2018 - 01.2019
- Scheduled and canceled appointments while coordinating follow-up visits for optimal patient flow.
- Answered inquiries from callers and efficiently routed high-volume calls to appropriate personnel.
- Organized facility waiting area, office files, and front desk to create a welcoming environment for patients.
- Use the EMR system to collect co-payments, post funds, and record all updated patient information.
- Practice confidentiality and privacy protocols in accordance with company policies and HIPAA requirements.
- Report daily statistics for clinic at the end of each day.
Administrative Assistant
Lifetime Chimney Supply LLC
Plainview, USA
01.2017 - 01.2018
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Invoiced all sales orders and created purchase orders using QuickBooks to streamline financial transactions.
- Filed payroll each week for all employees through Paychex.
- Served as primary contact for managing all current insurance policies.
- Documented meeting minutes for discussions, facilitating clear communication and follow-up actions.
Assistant Supervisor (Seasonal – Summers only)
Adventureland Amusement Park
Farmingdale, USA
01.2009 - 01.2014
- Trained employees on daily operations and customer service to enhance team effectiveness.
- Assisted customers with merchandise selection to promote daily sales.
- Managed filing of essential paperwork and distributed paychecks to ensure timely employee compensation.
- Created content for weekly employee newsletter to inform and engage staff.
Education
PayTrain Certification -
New York Institute of Technology
NY01-2023
Office Administration Certification -
Hunter Business School
Medford, NY01-2018
Bachelor of Arts - Mass Communication Concentration in Public Relations
Iona College
New Rochelle, NY01-2015
Skills
- Payroll management (union/non-union)
- Disability management
- FMLA and disability management
- Multi-state payroll handling
- Timekeeping compliance knowledge
- Benefits administration expertise
- Oral communication
- Reporting skills
- Microsoft Office
- QuickBooks
- Google Workspace
- Certified payroll
- Google Workspace tools
- Microsoft Office Suite
- Analytical skills
- Data analysis skills
- Problem resolution
- Detail orientation
- Thoroughness in tasks
- Time management efficiency
- Verbal and written communication
- Effective communication skills
- Multitasking
Skills
FMLA / PFL / Disability, Data Entry, Confidentiality, Analyzing Information, Problem Solving, Attention to Detail, Verbal Communications, Thoroughness, Reporting Skills, Microsoft Excel, Microsoft Word/ Outlook, QuickBooks, Microsoft Access, Google Office Applications, Certified Payroll, Microsoft PowerPoint, Prevailing Wage, ADP/ Paychex / UltiPro, Union / Non-Union Payroll, WinTeam, Multi-state Payroll
Timeline
Payroll/Billing Specialist
ARROW SECURITY
01.2024 - Current
Payroll Assistant
PROFESSIONAL PHYSICAL THERAPY
01.2019 - 01.2024
Receptionist
PROFESSIONAL PHYSICAL THERAPY
01.2018 - 01.2019
Administrative Assistant
Lifetime Chimney Supply LLC
01.2017 - 01.2018
Assistant Supervisor (Seasonal – Summers only)
Adventureland Amusement Park
01.2009 - 01.2014
PayTrain Certification -
New York Institute of Technology
Office Administration Certification -
Hunter Business School
Bachelor of Arts - Mass Communication Concentration in Public Relations
Iona College