Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Strangmeier

San Marcos,TX

Summary

Proven leader and efficient server, adept in high-volume dining and exceptional customer service. Expert in cash handling and guest engagement, I significantly enhanced customer satisfaction and team performance. Skilled in resolving conflicts and multitasking, my approach ensures seamless service delivery and positive guest experiences.

Overview

3
3
years of professional experience

Work History

Server

Hillside Texas Bistro
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

IHOP
12.2023 - 09.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Manager

Bushs Chicken
12.2021 - 04.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Medina Valley High School
06.2023

Skills

Strong Work Ethic

Exceptional customer service

Cash Handling

Guest Engagement

Safe Food Handling

Hospitality service expertise

High-volume dining

Timeline

Server

IHOP
12.2023 - 09.2024

Manager

Bushs Chicken
12.2021 - 04.2023

Server

Hillside Texas Bistro

High School Diploma -

Medina Valley High School

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Caitlin Strangmeier