Caitlin Moser
Liberty,NC
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Dental Assistant/Patient Coordinator
Chapel Hill Advanced Dentistry
Chapel Hill, NC
03.2023 - Current
- Maintained patient charts, including medical histories, medications, and allergies.
- Provided chairside assistance to dentists during dental procedures.
- Managed the daily, weekly, and monthly schedule to meet practice production goals.
- Checked account balances of patients and prepared to discuss any money due as well collecting balances of services rendered.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered phone calls in a timely manner.
Lead Dental Assistant
Tracy M Edwards, DDS
Burlington, NC
08.2020 - 01.2023
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Performed administrative tasks such as scheduling appointments, managing patient records, proposing treatment plans, preparing bills, and completing necessary insurance forms.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Maintained patient charts, including medical histories, medications, and allergies.
- Provided chairside assistance to dentists during dental procedures.
Customer Service Representative
James M Pleasants Co
Greensboro, NC
06.2015 - 07.2020
- Performed tasks such as answering phone calls in a timely manner, filing paperwork, entering customer orders, entering correct tracking info for all incoming orders, and following up with any passed due purchase orders.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Dental Assisting Certificate -
EduDent School of Dental Assisting
Greensboro, NC06-2020
High School Diploma -
Southeast Guilford High School
Greensboro, NC01-2015
Skills
- Dental Radiography
- Office Administration Duties
- Strong writing and verbal skills
- People-oriented
- Strong organizational skills
- Microsoft Skills
- Phone Etiquette
- Customer Service
Timeline
Dental Assistant/Patient Coordinator
Chapel Hill Advanced Dentistry
03.2023 - Current
Lead Dental Assistant
Tracy M Edwards, DDS
08.2020 - 01.2023
Customer Service Representative
James M Pleasants Co
06.2015 - 07.2020
Dental Assisting Certificate -
EduDent School of Dental Assisting
High School Diploma -
Southeast Guilford High School
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