Caitlin Topper
First National Bank Texas
Amarillo,TX
3
years of professional experience
Dynamic Assistant Branch Manager at First National Bank Texas with a proven track record in operations management and team development. Expert in driving business growth through relationship building and financial product sales. Committed to bettering customer service and operational efficiency while coaching staff to achieve excellence.
Was hired into First National Bank in the year of 2023 and was quickly promoted to supervisor in the beginning of 2024. I interviewed to become an assistant branch manager in December of 2025 and was given the position. I have received multiple awards at our regional award ceremonies for my sales numbers and costumer service.
Work History
Assistant Branch Manager
3 Years 2 Months- Assisted in managing daily branch operations to ensure compliance and efficiency.
- Supported staff training initiatives to enhance customer service skills and product knowledge.
- Executed routine audits of transactions to maintain accuracy and reduce discrepancies.
- Collaborated with team members to improve workflow processes and drive operational excellence.
- Conducted business developments and connecting with the community.
- Performed financial literacy classes at transitional homes.
- Assisted in scheduling, marketing, promotions, coaching my team, branch retention, evaluations, training new employees.
Education
Associate of Science - Pre Nursing
Skills
Banking
Operations management
Business development
Team development
Audit preparation
Relationship building and management
Financial product sales
Employee scheduling
Staff management
Sales expertise
Attention to detail
Coaching and mentoring
Employee development
Timeline
Assistant Branch Manager
First National Bank Texas
04.2023 - CurrentRead More
Frank Phillips College
Associate of Science from Pre Nursing
Read More