Caitlin Wagner
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Administrative Support II
Brilliance Publishing
02.2016 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shift Supervisor
Michigan Pizza Huts
05.2014 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Business Administration
Baker College
Muskegon, MI05.2022
Skills
- Word Processing
- Multitasking and Time Management
- Customer Satisfaction
- Team Leadership
- Issue and Conflict Resolution
- Employee Training
Volunteer Experience
In 2020, I obtained my first degree black belt in Tae Kwon Do and tested and received my second degree black belt in October 2021. When I successfully tested for my black belt, I then became a part-time instructor assisting the head instructors maintain quality teaching for groups of 20-40 students.
When I get the opportunity, I have previously volunteered at different community events for Feeding America, Girls on the Run, and the YMCA.
Extra Curricular Activities
While I am at work, I also sit on the work team that assembles our company newsletter to push inter-departmental communications business-wide. I co-lead our company DEI affinity group which is in charge of coordinating internal and external educational events and activities. I also work with our facilities manager to assist with coordinating company events on a monthly basis.
Timeline
Administrative Support II
Brilliance Publishing
02.2016 - Current
Shift Supervisor
Michigan Pizza Huts
05.2014 - 08.2019
Bachelor of Arts - Business Administration
Baker College
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