Caitlin Wilks
Canton,GA
Summary
Accomplished Pharmacy Operations Manager with a proven track record at Walgreens, enhancing operational efficiency and patient satisfaction. Expert in inventory management and customer service, I've led teams to exceed goals through innovative strategies and meticulous attention to detail. Skilled in pharmacist support and fostering team collaboration, I've significantly improved service quality and compliance.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Technician II
Northside Hospital Cherokee
Canton, GA
10.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from coworkers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Pharmacy Operations Manager
Walgreens
Canton, GA
09.2007 - 10.2023
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
Education
N/A -
Georgia Highlands College
Rome, GASkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Pharmacist support
- Drug storage procedures
- Inventory management
- Time management
- Multitasking and organization
Timeline
Certified Pharmacy Technician II
Northside Hospital Cherokee
10.2023 - Current
Pharmacy Operations Manager
Walgreens
09.2007 - 10.2023
N/A -
Georgia Highlands College